Are you our new System and Process Specialist?

Join us in continuing to revolutionize ocean space operations!

We are seeking a strategic and proactive System and Process Specialist who will play a key role in transforming how we support our customers and partners. Your mission is to ensure our offerings are as accessible and self-driven as possible. By optimizing tools, infrastructure, and the use of AI, you will help our customers become more autonomous in their operations, directly increasing customer satisfaction and supporting our long-term business goals. To succeed, it will be important to cooperate and coordinate closely with several teams to ensure the best solutions for our customers and for us as a company.

In this role, you will report to our Aftersales Manager.

Your key responsibilities:

• Ensure proactive information is made available to customers and partners, enabling them to be as self-helped as possible.

• Optimize the use of tools and infrastructure, including support systems, technical information, customer portals, and data collection/analysis.

• Identify and implement measures that increase productivity and improve our customers' operational uptime.

• Drive proactive sales and contribute to the development of our service and aftermarket portfolio.

• Explore and utilize emerging technologies, such as AI, to continuously improve our service offerings.

• Participate in product and system development to ensure our solutions meet evolving market needs.

• Establish and maintain procedures to ensure we perform at our best and meet requested standards.

• Ensure company complianceby continuously seeking improvements and reporting deviations.

Relevant expertise in this role:

• Relevant higher education. Extensive work experience may compensate for formal education.

• Minimum 5 years of work experience and 5 years of industry experience.

• A strong interest in digital transformation, tools, and process optimization.

• As an international company, we require fluency in both Norwegian and English; other languages are a big bonus.

Who are you, then?

• We especially appreciate your structured and self-driven nature, combined with a passion for how technology can improve customer experiences.

• You have the ability to quickly understand complex technology and translate it into user-friendly systems and processes.

• You are an inspiring team player with strong collaboration and communication skills.

• You are skilled in identifying commercial opportunities and have a keen eye for efficiency and quality.

• You are at your best when driving impactful improvements that bridge the gap between technical solutions and customer success.

What we offer:

• A stimulating and dynamic work environment at the forefront of innovative maritime technology.

• A meaningful job with an important social mission. The autonomy we create ensures sustainable, efficient, and safe ocean space operations worldwide

• A collaborative and growing team of passionate and highly competent professionals.

• Opportunities for professional growth and skill development.

• A comprehensive and well-organized benefits package.

• A strong sense of community, plenty of humour, and social activities that bind us together in a busy everyday life.

• Trondheim's coolest office spaces right by the waterfront at Brattørkaia (and we mean it!)

The role involves international travel, with your primary base at our headquarters in Trondheim.

Ready to join us? We're already excited to meet you!

If you have any questions about the position, don**'**t hesitate to contact our Aftersales Manager Daniel Løken, or our Head of People and Culture Anja Vollan.