Join PIE Systems as Counter Staff at Oslo Airport

As Counter Staff, you will be the face of PIE VAT at Oslo Airport, playing a crucial role in enhancing the travel experience for international travelers by assisting with VAT refund processing.

This is a part-time position, ideal for students or individuals looking to combine work with studies or other commitments.

Your efforts will ensure a smooth, efficient, and friendly customer experience, directly contributing to our reputation and customer satisfaction.

You will collaborate closely with the Counter Manager and a dedicated team, supporting daily operations and handling customer interactions. This role offers a unique opportunity to learn from experienced professionals while maintaining high service and compliance standards in a dynamic airport environment. You will work in shifts, including weekends and holidays, to accommodate the airport's operational hours.

We are looking for candidates who are available to start as soon as possible. Key Responsibilities Customer Service & Counter Operations

• Assist travelers with VAT refund processing, ensuring accuracy and compliance.

• Verify documentation and support basic inspection of goods when required.

• Deliver a professional, efficient, and friendly customer experience.

• Answer customer questions and guide them through the refund process.

• Handle basic inquiries via email or support tools when needed.

Operational Support

• Support daily counter operations to ensure smooth workflow and minimal wait times.

• Follow established procedures and service standards set by the Counter Manager.

• Help maintain a clean, organized, and fully operational counter environment.

• Assist during peak hours to manage high customer volumes effectively.

Team Collaboration

• Work closely with the Counter Manager and team to ensure consistent service delivery.

• Provide feedback on customer interactions and potential process improvements.

• Participate in training and onboarding programs.

What We’re Looking For

We seek individuals who are passionate about customer service and thrive in a fast-paced environment.

Experience

• Essential: Experience in a customer-facing role (retail, hospitality, travel, or similar).

• Preferred: Experience working with international customers.

• Preferred: Experience in airport, retail, or VAT/tax-free services.

Skills & Mindset

• Strong customer service and communication skills.

• Detail-oriented and able to follow processes accurately.

• Friendly, approachable, and service-minded.

• Able to work in a fast-paced, high-traffic environment.

• Reliable, flexible, and a strong team player.

• Comfortable using digital tools and systems.

Languages

• Fluent in English and Norwegian (written and spoken).

• Additional languages (e.g., German, Mandarin, or other European languages) are a plus.

Why Join PIE?

• Be part of launching and operating a new service at a major international airport.

• Join a fast-growing, international fintech company with opportunities for career advancement, such as moving into supervisory roles or specialized training in VAT services.

• Gain valuable experience in a dynamic, customer-facing role with comprehensive training programs, including workshops and mentorship.

• Work in a diverse and energetic team environment that values work-life balance.