Customer Success Manager

We're looking for a relationship builder and customer champion! As a Customer Success Manager at Resolve, you'll be the driving force behind our successful partnerships. Your passion for customer experience will shine as you guide partners through onboarding, nurture strong relationships, and proactively find ways to enhance their success with our product.

Who we are:
Resolve is a team of passionate technology enthusiasts and entrepreneurial go-getters. We’re transforming how payroll admins work by shipping an AI product that automates the repetitive control of payslips. We’re a small, focused team where things move fast. Everyone’s contribution directly shapes our product and our path to reaching our vision of a world where payroll is effortless and error-free!
What you'll do:

• Own the onboarding process: Design and deliver a smooth, personalized onboarding process, ensuring our partners and their customers see value in our product.

• Build trust: Cultivate deep relationships with key stakeholders, understanding their specific business needs.

• Voice of the customer: Proactively identify opportunities, gather feedback, and champion our partners’ and users’ needs to drive product improvements and innovation.

• Become a Resolve expert: Master our product and the payroll domain in order to provide effective onboarding and support to partners and users. You’ll get the opportunity to learn about AI technology and see it applied in action in the payroll domain.

• Contribute to commercial success: Collaborate with partners on GTM processes, provide input to our pricing and packaging models, contribute to marketing initiatives, and voice ideas that contribute to our revenue growth.

• Communicate with impact: Keep partners and collaborators engaged through updates and timely responses to their needs. Communicate effectively with the Resolve product and tech teams.

• Analyze and improve: Track partner success metrics and transform data into actionable insights to enhance the overall partner experience.

What we're looking for:

• Excellent communication and relationship-building skills

• A passion for helping others succeed

• Strong organizational and project management abilities

• A proactive, problem-solving mindset

• Enthusiasm for learning and mastering new things

• Experience in a customer-facing role is a plus

What we offer:

The opportunity to contribute to strategically important and innovative product development within one of Europe's fastest-growing groups of software companies. An exceptional and supportive work environment with a great feedback culture. Nice perks at our Oslo office, including breakfast, lunch and snacks from the canteen, barista coffee, and access to massage therapists. A vibrant learning arena for improving your current skills and trying new things. Working with cutting-edge technologies and tools. Flexible work hours. What are the next steps?

1. Want to apply? We have made the application process easy and hope you will share your CV with us so we can get to know you

2. **We'll get back to you!**Once you have submitted your application you will get an instant response confirming we have received your application. Once we have evaluated your application you will hear from us again.

Do you want to know more about career opportunities? Check out our career site.