Join our team to support our growing customer base

Pio is now looking for an Operations & Support Associate to join our team to support our growing customer base who are embracing game-changing automation in their warehouses.

As our Operations & Support Associate, you will play an important part in supporting Pio customers as well as helping shape Pio Operations into a scalable support solution that can match the significant growth we expect in warehouse automation. You will have an impact in refining our first line support solution and in creating a system to ensure superior customer care. Our customers are currently situated in the Nordics, the UK and the USA and we have ambitious plans to grow across several world regions. This role will be within the small and effective Pio Deployment & Operations team and will be primarily focused on supporting growth in the European market.

What is your background?

We believe our Operations & Support Associate is a self-motivated professional with a diverse skillset honed through hands-on experience. You have a good technical and mechanical foundation with the ability to quickly troubleshoot both software and hardware, all while maintaining supportive and high quality customer dialogue as you find solutions. You thrive on solving both simple and complex issues, and meet the following requirements

What specific skills and experience should you have?

• Customer experience focused with strong service mindset

• Driven by providing quality support and being challenged by your work

• Adaptable and flexible to provide both software and hardware support within SLAs

• Adept with basic IT/networking skills and safe use of mechanical tools

• Respond quickly to unforeseen issues with a flexible, ‘customer first’ approach

• Excellent written communication skills with experience in Technical English

• Fluent English. Fluency or competency in another European Language beneficial

• Experience with international customer support and ability to adapt dialogue to different cultures and ways of working

• A great multitasker with the ability to maintain multiple customer dialogues in parallel

• Strong team player and with proven ability to work seamlessly across multiple departments

• Flexible in relation to travel to customer sites to resolve hardware support tickets

Location for this role is in our offices in Stavanger, Norway.

The position is predominantly office based in the Autostore/Pio office in Stavangerbut will involve scheduled as well as short notice travel assignments in the Nordics and Europe. For this role we estimate up to 30% travel

What You’ll Get

• International travel opportunities to support Pio customers directly and see first hand the impact of the solutions you provide

• The opportunity to work in small yet effective team where we all share in the process of evolving strategies and initiatives to ensure our continued growth

• A Collaborative and Inclusive Culture where we celebrate and value everyone’s contributions, encouraging diverse perspectives in decision-making.

• Work-Life Balance & Well-being: We offer 1 hour per week of paid exercise, health insurance, and a generous pension plan, prioritizing your mental and physical well-being.

• A Creative and Safe Workplace by joining a company experiencing rapid growth, with the stability of being Norway’s first unicorn listed on the Oslo Stock Exchange.

Application deadline: 30th May, 2025. Please note that we review applications continuously---if this opportunity excites you, we encourage you to apply as early as possible! All inquiries are treated confidentially

AutoStore does not accept agency resumes or assistance for this role. Please do not forward resumes to our job's alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. This policy should be respected.