Customer Service Manager -- Oslo, Norway

Are you passionate about delivering top-tier service and keeping things running smoothly? Do you thrive in a dynamic environment with high performance and strong team spirit? Are you looking for a role where you can truly make an impact every day?

Then you might be the one we’re looking for as our new Customer Service Manager in Norway!

About the Role

As our new Customer Service Manager, you will be a key part of our Norway & Denmark Subcluster, working from our office in Oslo. You will play a central role in ensuring smooth customer operations and high service quality across the supply chain --- from order handling to customer communication and logistics coordination.

Your Key Responsibilities

In this role, you will:

• Manage the full customer order process (from order placement to invoicing) with a strong service mindset

• Coordinate with our regional and local 3PL warehouses and freight forwarders

• Issue and manage documentation to ensure timely and compliant shipping/import into Norway

• Provide excellent customer service to pharmacies, doctors, patients, and health institutions --- by phone and email

• Handle day-to-day administrative tasks

• Ensure transporters have the correct customs documentation for cross-border deliveries

• Create customer orders into our ERP system (SAP)

• Create and dispatch invoices to customers

• Investigate and resolve order/invoice discrepancies (e.g., incorrect or damaged goods, pricing issues)

• Communicate stock availability and manage out-of-stock notifications to customers

• Handle sample orders efficiently

Your Profile

We believe you are a structured and service-minded professional who thrives in a role with broad responsibility and varied tasks. You have excellent communication skills and enjoy working with both internal and external stakeholders. You’re a strong team player who’s also able to work independently and have a high sense of ownership.

To succeed in this role, we imagine you have:

• Experience from a similar customer service or logistics role

• Familiarity with ERP systems, ideally SAP

• Good understanding of import/export documentation and processes

• Fluent written and spoken communication skills in Norwegian and English

• A proactive and problem-solving mindset

• A genuine desire to deliver great service every day

What we offer at Viatris in Norway

In Norway, Viatris is located in Asker in a new and nice office building. We are 35 engaged and motivated colleagues, and we work closely with our Danish colleagues too.

At Viatris, we offer competitive salaries, benefits, flexible working arrangement and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. Viatris is an Equal Opportunity Employer.

Second year in a row, Viatris Norway is certified as a Great Place to Work ® - in 2024 and again in 2025.

• A highly engaging and performance-driven workplace culture

• A supportive and experienced team across the Nordic region

• The opportunity to make a difference in people’s lives through your work

• Development and empowerment as part of our company values

The role is located in Asker, Norway -- and our flexible working policy allows us to work from home Monday and Friday and we are at the office Tuesday-Wednesday-Friday.

We celebrate and host several fun and social activities for all our colleagues throughout the year.

ABOUT VIATRIS

At Viatris, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life.

We do so via

• Access -- Providing high quality trusted medicines regardless of geography or circumstance;

• Leadership -- Advancing sustainable operations and innovative solutions to improve patient health; and

• Partnership -- Leveraging our collective expertise to connect people to products and services.

Globally Viatris is close to 37.000 colleagues represented in more than 165 countries.

What you can expect from us

Our Expectations is our secret sauce! We call it the Viatris Way -- and this is how we translate it:

• Own it -- We hold ourselves accountable, act courageously and embrace challenges

• Stay Agile -- Encouraging diverse point of views, we adapt quickly and pursue bold ideas

• Be Rea -- We are authentic, candid and practical

• Take Pride -- We are passionate, united by our mission and our work

We perform at our best when we work together the Viatris Way to serve patients while upholding the highest standards of quality, ethics, compliance, integrity and sustainability.

WE LOOK FORWARD TO HEARING FROM YOU

If you want to know more about the position, feel free to reach out to Anders Nilsson, Head of Supply Chain Denmark, Norway & Iceland -- telephone (+45) 31147467.

Please send your CV and application in English to our colleague TA Business Partner Tijana Baros via her mail: tijana.baros@viatris.com. The recruitment process is partly in English.