Account Manager

We're thrilled that you're considering a career at Kindly! Here's everything you need to know about this job. 🥳

We are looking for a strategic, customer-focused Account Manager to own and grow relationships with our existing customers. In this role, you will act as a trusted advisor, ensuring clients achieve measurable value from our AI automation platform while identifying opportunities for expansion, optimization, and long-term partnership. The success is driven by retention, strategic account planning, and customer outcomes.

About Kindly 🟢

Kindly is a growing tech company of 70+ employees, working out of Oslo, Stockholm,  and Amsterdam. We create chatbot solutions for businesses, particularly in the B2C sector. We have over 150 incredible clients that include Norwegian Airlines, Voi, Booking.com, Kahoot!, TV4, and Tele2, just to name a few. Our tech reaches over one million users every month, and we handle thousands of messages every hour.

We believe that one of the key factors for success in a job is enjoying your workplace. At Kindly, we all work towards common goals, and everyone wants the best for each other. We want you to have fun at work! That's why it's important for us that when we hire new people, they share this philosophy.

We are fun and down-to-earth. We are a talented team that works hard to deliver exceptional products that we are proud of. We value curiosity and collaboration. Together, we're developing a platform that takes online user experience to the next level!

As an Account Manager, your job will be to:

• Manage and nurture a portfolio of existing customers, acting as the primary point of contact for strategic stakeholders.

• Develop a deep understanding of each customer’s business goals, processes, and AI automation use cases.

• Create and execute strategic account plans to drive long-term value, adoption, and retention.

• Proactively identify upsell and cross-sell opportunities aligned with customer needs

• Conduct regular strategic business reviews, performance check-ins, and success planning sessions.

• Collaborate closely with Customer Success, Product, and Technical teams to ensure smooth delivery and optimization.

• Collaborate with Customer Success Manager to monitor account health, usage metrics, and renewal timelines.

• Advocate for customer feedback internally to influence product improvements and roadmap priorities.
  
  

• 3+ years of experience in Account Management, Account Executive, Key Account Success, or Relationship Management within an SaaS environment.

• Experience managing existing customers with a strategic, consultative, and solution-oriented approach.

• Strong understanding of SaaS metrics, such as retention, churn, expansion, and adoption.

• Excellent communication and strategic stakeholder management skills (in a Nordic language and English).

• Organized, proactive, and comfortable managing multiple accounts simultaneously.

• Experience with AI, chatbot platforms, automation tools, or CRM systems is a strong plus.

• Experience as a management consultant in a technical environment is a strong plus.

• Kindly offer a pleasant, inclusive, and creative workplace. We give our team responsibility and trust, along with the opportunity to shape their working day.

• The opportunity to work with leading European companies, focused on growth and technology

• Hands-on experience with cutting-edge AI and automation solutions

• A high level of ownership with real impact on customer success and outcomes

• A collaborative, innovative, and fast-paced SaaS environment

• Career opportunities that provide professional and personal development

• Recognition of hard work and direct influence on our products

• Modern offices, situated in Oslo, Stockholm, and Amsterdam

• Competitive salary and conditions

• Kindly Collective (mental well-being and representation)

• Personal Development Hours during work hours (6 hours per month)

That's it for now. Good luck with your application process.🤞