FARA is looking for System Engineer

FARA, a leading IT solutions provider for public transport, seeks a motivated System Engineer to join our talented team. You’ll have the opportunity to work internationally, with entities in Poland, Sweden, Finland, Denmark, and Norway. FARA is part of Modaxo, a global organization of 2,000 people across 35 offices in 21 countries, dedicated to advancing technology in People Transportation.

At FARA, we provide equal career opportunities for all, regardless of sex, race, color, nationality, ethnicity, religion, marital status, age, sexual orientation, or disability. Everyone is welcome!

We offer:

New and modern offices in Trondheim

Positive and friendly working environment. Social gatherings every month, happenings at the office, and perhaps the best lunch in Trondheim

Cooperation with international teams

Good pension and insurance scheme

Birthday off and 3 half-day Summer Fridays

Free mobile phone and internet at home

Flexible working hours and option to partly work remotely

Development opportunities, both in regard to responsibilities and personnel management

Job purpose:

Ensure our customers have the best possible experience with our services and solutions by keeping Real Time Information (RTI) backend services and environments monitored, healthy, and well-maintained.

Key Responsibilities:

Diagnose and solve issues related to services

Aid and be escalation point for other D&C team members or colleagues in other teams

Participate and own receival of handover, review procedures, and ensure their quality and correctness

Participate in planning and execution of deployments

Participate in project delivery

Test, install, maintain, upgrade products

Monitor and investigate service statuses (health checks)

Prepare documentation for both internal and external stakeholders, such as:

Solution guides and technical/how-to instructions

Manuals

Participate in root cause analysis, investigate incidents

Additional activities:

Support sales efforts, such as preparing demo environments, give input to cost calculations, and document reviews

Participation in on-call shift cycle after additional on-boarding

Night time work (deployments) will be required

The ideal candidate will be / have:

Proven abilities with IT services/informatics, e.g. Bachelor's Degree or extensive/comparable experience

Customer service experience (phone/e-mail)

Experience with

Documentation - structured/technical writing

Development (coding or scripting, any language)

XML and JSON and wrangling data into structure(s)

Web services on Windows

Web applications, and working with APIs

Kubernetes, Rancher, Kibana

Database services, creating and analyzing structured queries

Desirable but not essential:

Experience providing services in or to the public transport sector

Basic knowledge of GNU/Linux

Experience with Mobile Device Management, for example SOTI MDM

Experience with web development

Experience with Jira

ITIL certification

PRINCE2 certification (or equivalent)

A solid command of languages outside of English could be a plus, particularly Norwegian, Swedish, Danish, or Polish

Personal qualities:

Customer oriented

Positive, clear, and precise in communications

Structured and analytical, methodological

Self-lead/-managed, work well with freedom and autonomy

Enjoy digging into problems and puzzles

Team player, like to share their discoveries