Customer Success Manager

As a Customer Success Manager at Odins.ai, you will own the journey from closed customer, to happy, retained and growing customer. This is a customer-facing role where you’ll combine commercial drive, strong communication, and analytical capability to ensure customers see clear business value from Odins.

Odins is a “managed software” experience: customers should not need to be technical or spend much time to get results. You’ll guide customers through onboarding, coordinate the work needed to deliver reliable and actionable models, and run proactive follow-up that drives renewals, expansion, and word of mouth. 

As an early-stage company, there’s room to grow quickly, take on increased responsibility, and help shape how we do customer success. Eventually building and leading the CS function is a possibility for the right candidate. Key Responsibilities

You’ll lead new customers from signed contract to their first clear business impact.

• Run a smooth onboarding where the customer only needs to share access/data and join a few key meetings

• Coordinate the work internally so the customer quickly gets a model they trust and insights they can act on.

• Make sure the customer understands how to use and get value from the the core functionality of the platform

You’ll own the relationship and outcomes after onboarding, making sure customers keep seeing value over time.

• Be the main point of contact and build trust with key stakeholders

• Run proactive follow-ups and recurring check-ins (e.g. quarterly reviews) with insights and recommendations

• Ensure models stay updated and continue to reflect the customer’s reality

• Identify opportunities to expand the partnership (more usage, more teams, more scope) when it creates real value

Work closely with product, modeling, and sales

Odins is a managed software experience, so you’ll work across the company to deliver a great customer experience. 

• Represent the customer internally and turn feedback into clear input for the product/model team

• Help prioritize what will create the most customer value (and business impact)

• Over time, help improve how we do Customer Success: playbooks, templates, routines, and best practices

Skills & Experience

Required Qualifications 

• Master’s degree (or Bachelor’s when combined with experience) in a relevant field such as Business, Economics, Engineering, Statistics, Data Science, or similar.

• Proven experience in a customer-facing role in Consulting, Analytics or B2B SaaS 

• Strong communication and stakeholder management skills; ability to set expectations, drive clarity with senior customer stakeholders and to explain complex topics simply

• Strong analytical capability and structured working style (handling multiple customers and parallel onboarding tracks).

• Business-first mindset: able to put yourself into the customer shoes and prioritize business impact. 

• For the right candidate: Prior mentoring experience, people/team management experience

• Experience working with marketing analytics topics (MMM, attribution, incrementality, budget optimization) or adjacent domains.

• Experience working hands on with data flows: integrations, structuring, 

• Experience in early-stage startups / scaling environments

Success Metrics

• Customer: Time-to-value, retention, increased adoption/upsell

• Operational: Onboarding completion rate, consistency in delivery cadence (e.g., QBRs), and quality of internal handoffs.