Material Support Specialist

The Material Support Specialist is responsible for liaising with the CHC Operators and functional organizations to provide material support and optimize aircraft readiness. This role manages end-to-end material availability, monitors and reviews upcoming requirements, diagnoses issues, expedites or escalates items of concern, executing the solutions and communicating on material status.

This role interacts daily with maintenance, planning, category management, logistics and the maintenance support center, while following company and industry regulations. Daily requirements include working solutions for urgent and specific internal customer needs, addressing and resolving part availability problems executing expedites and purchases of small components and chemicals, and communicating critical ETA’s to Maintenance and CAMO / Part M organizations.

The Material Support Specialist should always look to provide solutions at the lower cost possible while optimizing helicopter availability. The role requires prioritization of workload to ensure the most critical issues are resolved first.

Operational Support

• Support the region with solutions related to parts daily, and ensure parts are received on site for maintenance events

• Track and action shipments of materials at T-4 to the bases to determine best way to transport and propose recovery

• Drive solutions with Logistics Departments to remove roadblocks and maintain part fluidity throughout the network.

• As required, provide part lists as per work packages to segregate parts upfront for heavy maintenance/line maintenance and Defects

• Raise Purchase Orders for aircraft demand with financial levels set at < 5000$ for T-4 from local suppliers

Communication and Coordination: Voice of the Regional Supply Chain

• Coordinate and communicate with regional maintenance, base personal and the categories to provide awareness, ensure understanding on part status and generate alignment and support on solutions for supply chain related issues. Provide explanations on important matters or root cause of hot issues to the categories

• Represent the Supply Chain in daily calls and with the MSC, participate in weekly maintenance planning reviews, in part reviews with the categories.

• Ensure updates to TQ’s (Technical Queries), sticky notes and emails as required to maintain the right level of visibility across the supply chain and maintenance on part deliveries.

• Support AC retrofit or modifications activities from parts support standpoint; Liaise with Part Camo on solution.

Regional Inventory

• Monitor aging empty bins and follow up with Categories for delivery of parts

• Rebalance stock between regional bases to support aging empty bins for consumables/expendables

• Propose Bin Settings changes as necessary and in line with the global supply chain strategy to improve availability

• Support the regional Sr. Supply Chain Manager as needed in transferring u/s cores off bases to regional hubs or the GDC in Amsterdam via regular consolidated routine shipments.

Supply Chain Execution

• Purchase locally Expendables and Consumables as defined by the supply chain strategy.

• Issue Transfer Orders to move parts and tools between regional bases as required to support immediate need

• When required issue loan orders or service orders

• Billing Exclusions

  • Bill the Operator items related to event-based exclusions from the Part Service Agreement (PSA) including, but not restricted to, Customer Induced Damages, Customer misuse, deviations from AMM or CMM procedures, events from God.

    • Work with the SNR Supply Chain Manager to gain consensus with the Operator on the exclusion and the cost to bill iaw the PSA

  • Support as needed of PN-based exclusions such as Expendables not purchased directly for or by the Operator, No Fault Found, or PN listed as excluded in the PSA which are billed centrally

  • Issue Credit Notes to the Operator on behalf of the supply chain as required by the business

• Managing Supply Chain Projects in AMOS

  • Open monthly projects for every aircraft in the region.

  • Open ad hoc or special projects as required: modifications, base start up, lease return, aircraft entry into service, material scrap.

  • Close completed projects and keep open projects up to date.

  • Work with local maintenance to ensure all projects older than 12 months are closed

  • aKeep open projects that have open R orders linked to them.

• Travel to bases and other CHC facilities as deemed necessary to support the operation

General Duties

• Comply with laws, regulations, company values and ISO requirements

• Support Supply Chain roles, responsibilities and activities as required by the business or projects.

• Travel to bases and facilities as deemed necessary to support the operations

• May perform other duties as assigned

EDUCATION:

• High School or Equivalent. Bachelor’s degree preferred.

• Fluent in both written and spoken English -- B2 level or higher preferred for non-native speakers

EXPERIENCE:

• Minimum of 1-2 years experience in a purchasing or supply chain role

• Understanding of supply chain and purchasing strategies

• Detailed understanding of aviation parts, shipping and logistics processes a plus

• Experience in rotary or fixed wing operations a plus

CERTIFICATIONS/SKILLS

• Proficient working knowledge of supply chain, purchasing and logistics procedures

• Detailed understanding of CHC logistics, supply chain or maintenance processes preferred

• Excellent analytical, problem solving and organisational skills

• Ability to work independently and handle multiple tasks

• Demonstrated team player with excellent interpersonal skills, high degree of confidence and tenacity

• Demonstrated ability to negotiate with internal/external stakeholders

• Analytical thinker with ability to propose solutions and translate them into detailed action plans

• Display a can-do attitude with an ability to meet business requirements

• Must be comfortable in a fast-paced, rapidly changing, complex, dynamic and multi-cultural business environment