We are currently looking for a Technical Product Specialist - Home Appliances to an exciting opportunity with our client Samsung in Oslo! This is a consultancy opportunity starting as soon as possible.

About the company:

Everything we do at Samsung is driven by an unyielding passion for excellence---and an unfaltering commitment to develop the best products and services on the market. In today´s fast-paced global economy, change is constant and innovation is critical to a company´s survival. As we have done for 70 years, we set our sights on the future, anticipating market needs and demands so we can steer our company toward long-term success.

Key goal of the Job:

The Technical Product Specialist will be part of the Customer Satisfaction CE team with the main responsibility to support Norwegian authorized service engineers in the field with technical issues and training. Important to always work consistently to find repair solutions that serve Samsung, the service engineers and most importantly the end- consumer.

Through visits at service centers, ride alongs and discussions with service partners, identify actions required to improve their performance and by doing that impact the Customer Journey in a positive way.

Liaise with Touch Point owners and other stakeholders to agree on improvement initiatives for Home Appliance systems, products and processes.

Tasks/ Responsibilities:

• Answer support phone/mail/tickets from service engineers and Call Center Agents

• Coordinate and execute training on new products for Samsung authorized service engineers

• Supply authorized service centers with new information regarding software and technical bulletins

• Resolve technical issues on Samsung HA products in close cooperation with authorized service engineers

• Assist Samsung call center agents with technically advanced issues and training

• Analyze KPI data and work on KPI improvements

• Visit service partners and perform ride along and report feedback

• Product quality examination for products located in stores, workshops or consumers

• At times also support rest of Nordics with tasks as described above when needed

Expectations:

• Worked with HA products as an Engineer/Supporter, minimum 3 years

• Genuinely interested in electronic products and ability to always find new ways to resolve complicated issues

• Strong communication skills in English and Norwegian. Another Nordic language skill is desirable.

• Strong consumer focus

• Microsoft Office experience to ensure data driven decision making and prioritization.

• Identify improvement and business opportunities and share findings with the organization

• Excellent communication and interpersonal skills to work effectively with both internal and external stakeholders.

Personality:

• You are accustomed to work independently and also thrive as part of a professional team, where you collaborate with your team and colleagues to find optimal solutions for our consumers.

• You feel comfortable working in a fast-paced environment, managing multiple tasks and priorities simultaneously while adapting to changing needs.

• You are structured and analytical and have an eye for identifying patterns and trends.

• You are well presented and professional with excellent communication skills.

• You have a high sense of responsibility; you are truly self-motivated and driven

• Additionally, we value candidates with a consumer first focus, a commercial mindset, and a high understanding of consumer service.

Some words that describe you;

• Curious

• Driven

• Professional

• Ambitious

• Service-minded

Need to have:

• Consumer service experience

• Min. 3 years of work experience with HA products as an Engineer/Supporter

• Language: Fluent in written and spoken Norwegian and English

Wish to have:

• Any other Nordic Language is a plus.

• A background working with TV/IT products is a big plus but not a must

Sounds interesting?

If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.