Customer Service Representative at Amundsen Sports

Location: Oslo, Norway (in-office)

About the job

Amundsen Sports is a Norwegian outdoor brand inspired by the heritage of Roald Amundsen and built around an adventurous lifestyle and year-round enjoyment of the outdoors. Since our founding in 2010, we’ve established a strong foothold in the Norwegian market and expanded globally. Our ambition is to become a recognized global brand that stands out by challenging the established and bringing Norwegian Friluftsliv to the world.

We are looking for 1--2 full-time Customer Service Representatives who will have main responsibility for handling all customer inquiries. Amundsen Sports is growing every day, and it is crucial for us to continue building strong relationships with both new and existing customers.

As a Customer Service Representative at Amundsen Sports, you will be the primary point of contact for our customers. You will communicate with customers through our customer service platform and represent the brand through excellent customer service.

We are looking for a self-driven team player with strong communication skills, a proactive mindset, and enthusiasm that reflects our brand values through top-tier customer service.

You will be part of a customer service team working together to ensure customer satisfaction across all channels. The role involves working proactively to streamline the handling of customer inquiries and focusing on creating a seamless customer experience. You will gain a deep understanding of product flow and the customer journey through our systems and maintain ongoing dialogue with other departments regarding customer feedback.

Key Responsibilities

• Ensure customer satisfaction across all channels

• Respond to customer inquiries via email and phone

• Handle and follow up on all online orders and returns

• Daily communication with our warehouses regarding delivery, and regular touchpoints with our Product Team regarding returns and claims

• Maintain the office area

• Welcome and assist office visitors

• Various office-related and administrative tasks

Experience & Qualifications

• Experience in customer service, support, and/or sales

• A degree in sales, marketing or retail is preferred but not required

• Strong IT and computer skills

• Relevant work experience is an advantage

• Completed primary education

• Fluent in Norwegian and English, both written and spoken

Personal Characteristics

• Proactive and collaborativeteam player who can also work independently.

• Organized and structuredwith the ability to focus and multitask.

• Positive and solution-orientedmindset.

• Professional attitude and enjoy a high pace of work in an entrepreneurial environment.

• Socialand outgoing

• Outdoor enthusiast

What We Offer

• A unique opportunity to be part of Amundsen Sports taking it to the next level

• Exciting challenges and areas of responsibility

• Being part of a young, positive, energic and dynamic work environment

• Professional and personal development opportunities in an internationally growing company

• Competitive conditions

• We reside in the center of Oslo in offices that is true to the Amundsen Brand

How to apply

If this sounds like an adventure you would like to join us on, we are looking forward to receiving you application and resume through finn.no or at hedda@amundsensports.com.

Application deadline: 01.03.2025

For more information about the role please contact Hedda Jacobsen (Aftersales Manager), hedda@amundsensports.com / +47 92 60 71 57

We are looking forward to hearing from you!