Repair Leader

Could you be the full-time Repair Leader in Oslo we’re looking for?

Your future role

Take on a new challenge and apply your repair management expertise in a new cutting-edge field. You’ll work alongside dedicated and collaborative teammates.

You'll play a key role in fully managing repair processes for both internal and external customers while ensuring compliance with Quality-Cost-Time (QCD) commitments. Day-to-day, you’ll work closely with teams across the business (such as the Services department and Finance), monitor repair flows through SAP, and communicate with customers throughout the repair process to ensure satisfaction.

You’ll specifically take care of initiating the repair process via RMA (Return Material Authorization) and managing repair logistics schemes, but also ensure administrative control and monitor repair performance metrics.

We’ll look to you for:

• Initiating the repair process and collecting field diagnostic information from customers

• Ensuring administrative control of products to be repaired and maintaining history monitoring files

• Monitoring repair flow in SAP and managing all data necessary for repair management

• Deciding on repair logistics schemes and ensuring timely follow-up

• Communicating repair costs to customers and verifying invoiced costs post-repair

• Setting up and tracking KPIs for repair activities (e.g., lead times, failure impact materials)

• Ensuring quality and accuracy in shipping repaired products with associated technical documents

• Maintaining continuous contact with customers and facilitating periodic meetings

• Providing essential information to the finance department for invoicing

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Supply Chain Management, Business Administration, or a related field

• Experience or understanding of supply chain processes in a manufacturing environment

• Proficiency in English and Norwegian

• Familiarity with supplier/customer relationship management

• Adaptability to work in a dynamic, project-driven environment

• Strong organizational and analytical skills

• Excellent communication and problem-solving abilities

Things you’ll enjoy Join us on a life-long transformative journey -- the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines

• Work with advanced repair processes and innovative tools

• Collaborate with transverse teams and helpful colleagues

• Contribute to impactful projects that drive customer satisfaction

• Utilise our flexible and inclusive working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning

• Progress towards leadership roles or other areas of interest

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.