IT Specialist

We're looking for a temporary IT Specialist for our Oslo office to join our united, dedicated, and enthusiastic team at LINK Mobility, Europe's leading provider of mobile messaging.

At LINK, we connect businesses to customers through our communications products and services that drive engagement and satisfaction during each stage of the customer journey.

You're probably already familiar with us: we're behind the messages you receive via SMS, WhatsApp, email, or even to check-in for your upcoming flight, receive delivery notifications, cash in a mobile coupon to your favorite store, and so much more.

It's an exciting time to join LINK as we develop our award-winning communications platform as a service (CPaaS) offerings in this rapidly advancing tech industry.

We are looking for proven and committed IT Specialist to join us in our office in Oslo. As an IT Specialist, you will be a part of Group Internal IT team responsible for providing internal support services. In addition to daily operations and project work, you are expected to focus on continuous improvement and increasing efficiencies. You will be driven by making a difference every day and will take ownership of tasks until they are solved!

YOU'LL BE RESPONSIBLE FOR

• First line support for Internal IT systems and LINK employees.
• Point of Contact for IT Service Desk (local and remote) and Infrastructure.
• Process IT HW orders and Inventory management.
• Responsible for maintaining and improving LINK On-Premises and Cloud Infrastructure including but not limited to MS Azure, O365 services, End Point Manager (Intune), Atlassian applications, Backup, Antivirus solution, and Line of Business Applications integrations with AD.
• Maintain and develop Service Desk documentation and knowledge sharing within team members.
• Provide technical expertise and support for Internal IT initiatives and Projects; Including but not limited to infrastructure improvements, new systems adaptation, and business expansion due to M&A.
• Identify operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures.
• Be expected to work on call and/or on shifts as per business requirements

WE HOPE YOU HAVE

• Personality comes first! You are Positive minded, eager to learn and ready to take responsibility.
• You have a logical mind, like challenges, teamwork and have a service-oriented mindset.
• Multi-tasking - you will be working on various issues at one time, you must be able to prioritize and execute your work in a very fast paced environment.
• You have previous experience of managing IT infrastructure and user support.
• You are good in practicing and implementing ITIL processes.
• Good Knowledge of Windows OS, MacOS, Office 365 Services, MS Cloud Infrastructure, Azure AD, Intune, Atlassian Suite (Jira, Confluence and Bitbucket), Salesforce, General System Monitoring and General Network Troubleshooting.
• Advanced experience in managing data backups and restores.
• Experience in implementation of network changes and maintenance routines.
• Provision of reports and proposals for improvements in IT operations.
• Excellent verbal and written communication skills in English

OUR IDEAL MATCH IS

• Located in Oslo region
• High energy, driven and a strong desire for success
• Service minded and customer focused
• Eager to learn new technologies and adaptive to working situations
• Positive attitude, and ability to create enthusiasm and dedication among colleagues and customers
• Integrity and courage to speak up when required, - while keeping calm in demanding situations

WE CAN OFFER YOU

• A dynamic, international work environment
• Growth opportunities supporting personal and professional development
• Office in the exciting new technology hub, Rebel, located in Oslo's city center
• Competitive pension program and insurance covering person, travel, and health
• Coverage of monthly mobile expenses
• Home internet contribution
• Daily lunch stipend
• Monthly stipend for gym membership or other training subscriptions

*All benefits are subject to local terms and regulations and may be changed during the employment

This is a temporary position starting as soon as possible, at latest December 2023, to December 2024. LOCATION: Oslo, Norway

Apply as soon as possible. Applications are evaluated on an ongoing basis.

LINK Mobility is publicly listed on the Oslo Stock Exchange with offices in 18 countries throughout Europe and the U.S. We continue to experience strong organic growth and recurring revenue as businesses move more activities onto mobile platforms. In 2022, LINK Mobility had a total turnover of 5.5 billion NOK.

Every employee is an important member of LINK Mobility. We do not tolerate discrimination of any kind - whether active or passive - based on ethnicity, national origin, religion, disability, gender, sexual orientation, marital or parental status, union membership, political views, age, or any other characteristic that results in compromising the principle of equality. LINK regards diversity as a lever for innovation and profitability.