Customer Success Manager

Adtraction is looking for a dedicated and structured Customer Success Manager to join our team in Oslo. In this role, you will ensure that our brands succeed with our platform while building long-term relationships with both brands and partners.

The person we are looking for is a motivated and well-organized team player who is eager to learn and ready to take on new challenges. If you're a quick learner with a positive attitude and great communication skills, you might be the perfect fit for our team.

We will provide you a front row seat to the partner marketing industry. You will get to work in a team where your input and ideas truly matter, where we solve challenges and create value for partners and brands together.

About Adtraction

Adtraction is a leading marketing platform that helps brands across Europe increase their online sales. We do this by actively matching brands with the right partners who generate traffic and sales in exchange for commission. Our headquarters are in Stockholm, Sweden, and we have a local presence in 12 countries in Europe. Our Norwegian office is located in central Oslo.

In Norway, we work with more than 250 brands consisting of leading e-commerce stores and clients from the finance vertical. The partner side of the business consists of a broad range of partners – content sites, influencers, loyalty clubs, mobile apps and more technical partners to mention some.

Our job is to create, maintain and develop partnerships that are beneficial in both ways: we help our brands increase their online sales with a commission based model, and we help our partners to monetize their traffic by promoting our high quality brands.

About the role

As a Customer Success Manager, you will be part of our Norwegian Ecommerce Team and work closely with colleagues to support a shared portfolio of brands. Your role will focus on helping advertisers and partners with campaign execution, optimization, and day-to-day support – always with the goal of driving performance and growth.

Collaboration is at the core of how we work. Rather than owning your own portfolio, you will contribute to the success of the team by supporting across accounts, assisting with projects, and ensuring that our brands receive the best possible experience on our platform.

Your responsibilities

• You will get to handle a portfolio of existing clients dedicated to the Customer Success Team. This includes client onboarding, campaign setup and execution, support brands needs, and day-to-day optimization to ensure strong results

• Provide customer and partner support via chat, email, and meetings – always aiming for quick and solution-oriented responses

• Collaborate with colleagues on projects that improve the overall customer and partner experience

• Monitor performance data together with the team and contribute with insights and ideas to drive growth

• Help identify opportunities in the market and assist in onboarding new partners and advertisers

• A part of the job is handling incoming brand leads, done via email and in Adtraction’s platform, but some client meetings can be included too, remotely or face-to-face

Your profile

Expected experience level is entry level or some relevant experience. The most important thing for us is to find the person who fits best into our team.

• You hold a bachelor’s degree in digital marketing or similar

• You have a genuine interest in digital marketing and partnerships supported by relevant experience or education

• You are curious and eager to learn

• You are proactive, structured and self-driven with a can-do attitude

• You are a fast learner with a positive mindset and a solution-oriented approach

• You thrive in building strong relationships and have excellent communication skills

• You are comfortable juggling multiple tasks and projects at once.

• Fluent in Norwegian with great English communication skills

• Relevant experience from working with brands, for example in sales, media bureau, account management or customer success is a plus

What we offer

• A supportive team that values collaboration and knowledge sharing, 16 in Norway and 130 in 11 other countries across Europe

• A great office in central Oslo

• Social activities and a yearly conference abroad

• A company with a proven track record of growth and results

• Opportunities to learn and develop in an industry that is always changing and fast growing

• Attractive employment terms

Application

Please send your application in Norwegian.

We review applications on an ongoing basis and hire as soon as the right candidate is found, so please send your CV and application as soon as possible.

We look forward to hearing from you!