Building Strong Customer Relationships in Aviation

With a solid foundation in the maintenance and repair of aircraft engines, Aero Norway has become a recognized leader in the aviation industry, known for our customer focus and delivery of services with high quality and reliability.

Our commitment to excellence has made us a trusted partner for customers around the globe. We are passionate about creating an inclusive work environment that encourages creativity, teamwork, and professional growth.

We are currently seeking an experienced Customer Support Project Leader to join our dedicated team. In this key role, you will serve as the primary liaison between Aero Norway Customer Focus Team and our customers, overseeing all aspects of aircraft engine program assignments. This will involve strategic planning, proactive coordination of actions, and effective resource management to ensure alignment with both customer expectations and company objectives.

Your responsibilities will include:

• Oversee the customer focus team, ensuring comprehensive management of each engine project through various stages including pre-induction, induction, inspection, kitting and final assembly and invoicing.
• Lead the customer focus team in managing and owning each engine project from start to finish, including direct handling of all customer interactions, inquiries, and requests.
• Oversee the preparation and management of project-related documentation, such as Weekly Reports and Gate Closeout sheets, to ensure transparency and project compliance.
• Collaborate with engineering, materials & purchasing, production, and finance teams to ensure project milestones are met. This includes managing the engine induction and tracking critical path items to meet kit dates and shipping schedules.
• Ensure profitability of each project by managing costs, overseeing project execution, and ensuring alignment with Aero Norway's financial goals.
• After completing an engine project, ensure a lessons learned meeting is carried out and actions identified are implemented to improve future project outcomes.
• Act as the primary point of contact between Aero Norway and assigned customers. Ensure responsive and effective communication, fostering trust and long-term
• partnerships by delivering solutions that align with both customer objectives and company goals.
• Establish and lead regular status meetings or teleconferences to keep customers updated on the engine shop visit process and discuss upcoming engine inductions for existing customers.
• Focus on improving relationships with the assigned customers to ensure a proactive approach to customer retention and business growth.

Qualifications:

• Proven experience in project leadership within a customer support environment.
• Knowledge of marketing, sales principles, and the specific requirements of the aerospace industry
• Exceptional communication skills -- both written and verbal
• Strong organizational skills with an ability to manage multiple tasks simultaneously
• A track record demonstrating problem-solving capabilities in dynamic situations
• Ability to work effectively in both independent and team settings.

What we offer:

• A salary package that reflects your contributions and expertise.
• Opportunities for personal growth through professional development.
• An energetic working environment where teamwork is central.
• Comprehensive health, pension and insurance schemes.

Why Choose Aero Norway?

Joining Aero Norway means being part of an ambitious company that values your growth as much as its own. If you're passionate about driving excellence in customer experiences and thrive in fast-paced environments, we would love to hear from you!

We encourage applications from those who share our passion for aviation excellence.

To apply, please submit your resume along with cover letter detailing your qualifications relevant to this role. We look forward to discovering how your expertise can complement our team!