System Operations Engineer

Role overview

We are looking for a System Operations Engineer to join our Customer Support team in Oslo. In this role, you’ll provide hands-on support for our products and services, including system installation, configuration, troubleshooting, customer training both remote and on-site. You’ll join a team of highly skilled operations engineers who support our global customers with all their questions on a daily basis.

You’ll work closely with colleagues across hardware, software, and FPGA to resolve issues, refine processes, and contribute to customer success. The role offers varied technical challenges, and the chance to build expertise in live media and broadcast technology.

Responsibilities

• Provide technical support (1. and 2. line)

• Troubleshoot, replicate, and resolve technical issues

• Collaborate with R&D and engineering teams on escalations and fixes

• Conduct product training for customers, partners, and internal teams

• Maintain accurate service documentation and knowledge sharing

• Participate in the 24/7 technical support service function

• On-site installation, configuration, and commissioning of hardware and software solutions

Candidate profile

• Bachelor’s degree in a relevant field (IT, telecom, electronics)

• 2--5 years of experience in technical support, field engineering, or systems integration (or strong motivation/interest to grow into the role)

• Solid networking knowledge (TCP/IP, VPN, firewalls); Linux experience is a plus

• Familiarity with broadcast/media technology, APIs, and cloud services (AWS/Azure/GCP) is an advantage

• Strong problem-solving, analytical and excellent communication skills

• Fluent in English and willing to travel internationally

Why Appear?

• Be part of a growing global company, experiencing cross-cultural collaboration in a diverse and dynamic work environment. We have over 30 different nationalities at our office today!

• Attractively located office at Lysaker with newly refurbished facilities

• Access our on-site gym and enjoy three subsidized canteens offering a variety of delicious options, plus free snacks and fruits.

• Free parking, including complimentary electric car charging and bike storage

• Hybrid working policy & flexible work hours to accommodate your work-life balance.

• Travel and medical insurance coverage

• Full salary during parental leave

• Defined contribution pension plan

• Enjoy a vibrant social culture including regular team-building activities, company events, sponsored communities, and informal after-works.

• Five weeks of annual vacation