Front Desk & Guest Service

Hva vi ser etter

We are looking for a positive, reliable, and service-minded person who enjoys helping guests and creating smooth customer experiences.

The right candidate is organised, proactive, and comfortable communicating with guests, partners, and the internal team. You should be able to work independently, take responsibility, and stay calm during busy periods.

You do not need to know everything from day one, but you must be willing to learn, grow, and take ownership of the role.

Important personal qualities include empathy, attention to detail, accountability, flexibility, and the ability to build strong relationships. A passion for travel, outdoor experiences, and nature is a strong advantage.

• Represent and uphold the company's mission: "To create unforgettable outdoor adventures that leave our guests feeling empowered, inspired, and connected to the natural world around them."

• Maintain alignment with company policies, values, and service standards.

• Adapt to seasonal workload fluctuations and contribute proactively to continuous improvement efforts.

• Report to the Head of Commercial Team and collaborate with the Company's CEO with cross-functional teams to support broader business objectives.

• Embrace a spirit of flexibility, growth, and accountability as the role evolves with the company's needs.

Arbeidsoppgaver

• Provide outstanding customer service before, during, and after guest experiences, ensuring all client needs are met with professionalism and care.

• Manage front desk operations, respond promptly to emails and phone inquiries, and handle customer queries with a solution-oriented approach.

• Oversee booking processes, ensuring accuracy and smooth coordination of client programs, schedules, and logistics.

• Address reservation-related issues, handle modifications, and manage conflict resolution to deliver a seamless guest journey.

• Drive performance across our e-commerce platforms with a focus on increasing conversions and profitability.

• Assist in implementing strategies that support seasonal sales targets and guest acquisition.

• Support marketing initiatives with visual content (photo/video), promotional materials, and campaign alignment.

• Maintain and optimize listings, packages, and offerings on booking platforms and our website.

• Utilize HubSpot to manage customer communications, leads, and success journeys.

• Track and resolve open tickets, ensuring timely follow-up and complete customer lifecycle support.

• Ensure all reservation data is accurate, up to date, and accessible to relevant team members.

• Handle basic editing of photos and video for promotional purposes, supporting social media and marketing channels.

• Capture visual content on-site during tours or events when needed.

Vi tilbyr

What We Offer

We offer an exciting opportunity to be part of a growing adventure company based in Voss, one of Norway's top outdoor destinations.

You will join a passionate and international team, work closely with guests and partners, and play an important role in creating memorable adventure experiences.

We offer practical training, room to grow into the role, and the chance to develop skills in customer experience, sales, bookings, CRM systems, and tourism operations.

You will work in a dynamic environment where every day is different, with opportunities to learn, take responsibility, and contribute directly to the company's growth.

Benefits include:

• Good salary

• Good Bonus Scheme

• A meaningful role in the outdoor tourism industry

• Training and support from the team

• Opportunities for professional growth

• Free adventure tours

• Discount on our tours for family members

• A friendly, active, and international work environment

• Access to outdoor adventure experiences and nature-based activities