Counter Staff, Oslo Gardermoen

Location: Oslo Airport Gardermoen, Norway (on-site)

Employment type: Part-time

Reports to: Counter Manager

Company: PIE Systems

PIE Systems is a fast-growing fintech company transforming the $70B+ tax-free shopping industry. Our digital VAT refund platform replaces outdated, paper-based processes with a seamless and automated experience for both tourists and merchants.

Founded in Copenhagen, PIE operates across Europe and Japan with a global team. Oslo Airport Gardermoen is a key location in our continued European expansion.

As Counter Staff, you will be the face of PIE VAT at Oslo Airport, assisting international travellers with VAT refund processing and ensuring a smooth, efficient, and friendly customer experience.

You will work closely with the Counter Manager and team to support daily operations, handle customer interactions, and maintain high service and compliance standards in a fast-paced airport environment.

• Assist travellers with VAT refund processing, ensuring accuracy and compliance.

• Verify documentation and support basic inspection of goods when required.

• Deliver a professional, efficient, and friendly customer experience.

• Answer customer questions and guide them through the refund process.

• Handle basic inquiries via email or support tools when needed.

• Support daily counter operations to ensure smooth workflow and minimal wait times.

• Follow established procedures and service standards set by the Counter Manager.

• Help maintain a clean, organised, and fully operational counter environment.

• Assist during peak hours to manage high customer volumes effectively.

• Work closely with the Counter Manager and team to ensure consistent service delivery.

• Provide feedback on customer interactions and potential process improvements.

• Participate in training and onboarding programs.

• Experience in a customer-facing role (retail, hospitality, travel, or similar).

• Experience working with international customers is a plus.

• Experience in airport, retail, or VAT/tax-free services is an advantage.

• Strong customer service and communication skills.

• Detail-oriented and able to follow processes accurately.

• Friendly, approachable, and service-minded.

• Able to work in a fast-paced, high-traffic environment.

• Reliable, flexible, and a strong team player.

• Comfortable using digital tools and systems.

• Fluent in English and Norwegian (written and spoken).

• Additional languages (e.g., German, Spanish, Mandarin, or other European languages) are a plus.

• Be part of launching and operating a new service at a major international airport.

• Join a fast-growing, international fintech company.

• Gain valuable experience in a dynamic, customer-facing role.

• Work in a diverse and energetic team environment.