Customer Liability Manager

Customer Liability Manager

Do you want to combine legal insight with operational impact in an international environment? Are you motivated by shaping processes and ensuring compliance while managing complex cases? If so, this role could be your next challenge!

As a Customer Liability Manager, you will play a key role in SAS's customer liability team, balancing litigation of passenger rights claims with providing legal guidance to secure compliance and efficiency in dispute handling. You will contribute to building resilient processes and supporting SAS's transformation journey.

Challenges you will work on:

• Stay updated with case law in the area of air passenger rights
• Ensure compliance with relevant air passenger rights regulations
• Apply a commercially sound litigation and negotiation strategy
• Coordinate with legal counsel and adapt processes to international markets
• Interface with national enforcement bodies and trade organizations
• Contribute to cross-functional process development
• Assist in managing escalated customer complaints
• Support and train customer service staff

The Team
You will join a dedicated and collaborative team within SAS Customer Service. Our team values precision, efficiency, and a holistic approach to problem-solving. We work closely together to create a positive and supportive environment where everyone can succeed.

To be successful, we believe you have:

• Master of Law degree
• Experience in consumer law and passenger rights regulations (meriting)
• Experience from litigation in Norwegian courts (meriting)
• Experience from international law in EU markets (meriting)
• Excellent organizational and planning skills, combined with strong problem-solving and strategic thinking
• Ability to manage multiple projects, prioritize, and meet deadlines with attention to detail and quality
• Capacity to understand complex legal concepts and apply them in operational processes

We believe you are a self-directed and highly motivated professional who enjoys responsibility and has an eye for both details and the big picture. You thrive in an international atmosphere and know how to achieve results through collaboration in a distributed team.

Why SAS?

At SAS, we offer extensive opportunities for professional development in an international, fast-paced working environment. Our office in Oslo is a conveniently located, newly renovated, and vibrant workplace where various SAS teams collaborate. Working with us comes with a variety of benefits, including:
Travel Perks: Enjoy discounted travel opportunities around the world with SAS
Discounts: Receive discounts from a wide range of brands, as well as on transportation to and from airports, airport shops, hotels, and car rentals

Other of importance

• Deadline for application: 26/10/2025. Applications are processed continuously
• Desired start date: As soon as available
• Position: Full-time (probationary period as applicable)
• Location: SAS office in Oslo. Partial remote work is possible according to hybrid policy
• EU work permit: Required
• Background check: Will be conducted at the final stage of the recruitment process

If you have questions about this position, you are warmly welcome to contact Alexander Vasberg, Head of Customer Liability, via email: alexander.vasberg@sas.se.
Please note that we are not able to handle any applications sent by email due to GDPR.

We look forward to hearing from you!