Internal Sales, Project \& Quality Coordinator

About Us -

Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.

John Crane is part of Smiths Group, For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day -- making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.

Now let’s hear it directly from the creators -- About | John Crane

Connect with us on LinkedIn: John Crane: LinkedIn

Job Description

We have an exciting opportunity for an Internal Sales, Project & Quality Coordinator to join the team. This is a multifaceted role, the individual will play a crucial part in supporting sales and project execution activities from start to finish. Responsibilities include assisting Sales Engineers with quotes and customer follow-up, preparing sales bids for standard products, and developing technically and commercially sound quotations for complex filtration systems. The role involves managing projects from order entry through to delivery, ensuring all technical and commercial aspects are aligned with customer and industry requirements. Additional duties include customer service, reviewing technical drawings, cost calculations, and maintaining quality through root cause analysis, corrective actions, and continuous improvement initiatives. The position also supports local office administration and contributes to the development of efficient workflow practices.

This role is based from our Stavanger site working Monday to Friday normal office hours.

John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees.

Duties & Responsibilities (not limited to)

• Follow up and support Sales Engineers on quotes and sales activities

• Sales quotes and bidding for simple products

• Commercially prepare complex filtration and system quotations

• Customer service

• Manage projects from order to delivery including order entry, document submittals, planning and customer follow up

• To ensure commercial and technical compliance of all project orders and put in place project milestones and ensure timely completion of these milestones

• Capable of reviewing drawings and prepare cost calculations

• Administrating the local office services

• Root cause analysis and implementation of corrective and preventative action for process related concerns.

• Responsible for continual improvement activities to enhance the quality system

• Ensure that products and processes comply with the relevant Customer requirements, Industry regulations and the requirements of the quality management system.

• Develop local workflow practices

• Analyse failure, corrective and preventive action to respond to customer complaints

• Back up for Order coordinator

• Work to achieve John Crane’s environmental targets

The Individual

• Norwegian and English written/spoken level fluent

• Excellent organizing skills and ability to work independently

• Good customer facing, presentation, communication skills

• Technical knowledge

• Ability to assess commercial, contractual and technical risks associated with customer documentation and communications

• Document handling Experience

• SAP Experience

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will John Crane, Smiths Group nor any of our recruitment partners ever request payment to enable participation -- including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers -- John Crane) or LinkedIn.