Join Sector Alarm as a Tech Lead!

📍 Location: Spain (Fuengirola/Malaga/Madrid), Norway (Oslo) - hybrid role
**📢 Department:**Tech

Role Overview: Your Day-to-Day

As Tech Lead for Communications & AI, you will:
• Guide the technical direction for a team focused on customer-facing chat, smart tools for Customer Service agents, internal workflow automation, chatbots tailored to business areas, call transcribing, and auto-summaries.
• Shape the broader work culture by mentoring your own team and influencing other teams to adopt proactive, creative, and forward-thinking practices.
• Empower team members to take on creative challenges and drive innovation across the organization.
• Engage directly with stakeholders, supported by the product team, to ensure solutions deliver real business value.
• Act as a subject matter expert in your technology and domain, providing guidance and expertise across Sector Alarm.

This is a permanent, full-time position reporting to the Engineering Manager.

Since 2019, we have been undergoing a digital transformation---placing technology and data at the heart of our strategy. This role is a crucial part of that journey, where innovation and customer experience drive our success.

Key responsibilities

• Own the technical vision, architecture, and solution design for your pod’s domain, spanning customer self-service and CS agent enablement.
• Lead development and delivery of APIs and backend services for LLMs and customer service tools (.NET, React).
• Break down epics into technical tasks, plan sequencing of work, and ensure alignment with business goals and constraints.
• Stay hands-on in development, maintaining all developer responsibilities.
• Mentor developers and influence training and development plans for technical skills, extending your impact beyond your immediate team.
• Build consensus, solve blockers, and escalate when needed for complex technical initiatives across platforms, disciplines, and pods.
• Collaborate with Architecture, Product Owners, and Engineering Managers to agree on solutions and communicate technical debt and its value.
• Ensure technical alignment and delivery coordination with other pods, especially for cross-pod dependencies.
• Take initiative to support company-wide projects beyond Tech (e.g., wellbeing, ESG, etc).

What we're looking for

Must-Have Skills & Experience
• Minimum 2 years as a Tech Lead or equivalent senior technical role.
• Minimum 8 years as a Backend Developer (.NET Core/C#), with hands-on coding experience.
• Strong expertise in React and modern frontend frameworks.
• Proven experience designing and delivering production APIs and backend systems.
• Solid understanding of microservices, REST/event-driven APIs, and cloud environments (Azure preferred).
• Experience collaborating with cross-functional teams (Product, Design/UX, Data).
• Conceptual understanding of LLMs, RAG and AI/ML integration (hands-on experience a plus).
• Experience with MCP servers and API integrations in LLM workflows.
• Excellent communication skills, able to translate technical concepts for non-technical stakeholders.
• Valid EU work permit.
• Willingness to travel as needed.

Nice-to-have
• Experience with Azure ecosystem, Service Bus, SQL/NoSQL.
• DevOps, CI/CD, Infrastructure as Code (Terraform).
• Event-driven and distributed architectures.
• Authentication/authorization flows (Auth0/Okta).
• Programming with Python.

Who You are
• Strategic thinker with a strong product and business orientation.
• Problem solver who thrives on enabling teams and driving progress.
• Collaborative leader, passionate about mentoring and knowledge sharing.
• Culture leader who shares knowledge and improves Tech organization capabilities.
• Curious about AI/ML, able to distinguish hype from practical solutions.
• Comfortable balancing hands-on coding with high-level technical decisions.
• Willing to step outside your discipline to make progress and support broader company initiatives. About the recruitment process

We will recruit on a rolling basis, so please do not hesitate to apply with a CV in English. A criminal record check will be requested for the successful candidate.