Senior Platform Engineer

Senior Platform Engineer
Oslo, Norway

Puzzel: The Low-Down 🔍

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years 🚀

About the Role

We’re looking for a Senior Platform Engineer to join Puzzel’s Platform Team. You’ll be part of a small, highly skilled group responsible for the backbone of our SaaS platform – from Kubernetes clusters to CI/CD pipelines and observability. This role is hands-on and key to shaping how we build, deploy, and scale our services securely and reliably.

What you'll do 🏡💻

• Design, build, and maintain Kubernetes-based infrastructure across multiple environments
• Develop and maintain Infrastructure as Code for repeatable, automated deployments
• Manage and optimize NGINX-based ingress and traffic handling
• Implement and improve CI/CD pipelines to enable fast, safe delivery
• Operate and evolve storage solutions
• Manage secrets and credentials securely
• Implement and advocate security best practices across the platform
• Enhance monitoring & observability to ensure reliability and performance
• Collaborate with developers, security, devops to improve automation and resilience
• Participate in on-call rotation for critical platform components
  
  

The must haves 💪

• Proven experience as a Platform Engineer, Site Reliability Engineer, or DevOps Engineer in a SaaS or cloud environment
• Deep knowledge of Kubernetes (design, operations, troubleshooting)
• Hands-on experience with Infrastructure as Code (Terraform, Helm, etc.)
• Solid scripting/coding skills (Bash, Python, Go, or similar)
• Strong problem-solving skills and ability to work in a collaborative, cross-functional environment
• Excellent communication skills in English

The nice to haves ➕➕➕

• Norwegian language (or another Scandinavian language)
• Familiarity with security frameworks, hardening, and compliance best practices
• Experience with:
  • load balancing technologies (NGINX or similar)
  • observability tools (Prometheus, Grafana, Loki or similar)
  • managing secrets securely (HashiCorp Vault or similar)
  • cloud storage concepts (S3, MinIO)
  • messaging (RabbitMQ or similar)
  • building and maintaining CI/CD pipelines (e.g., GitHub Actions, GitLab CI, Azure DevOps, or similar)

The location

This role will be based in our Oslo HQ, with rough expectation of 2-3 days/week in the office.

What’s In it for You? 💰

• Competitive salary based on Mercer salary benchmarking data
• Flexible, hybrid approach to working; split your time between the office and home
• You get to be part of a fun, driven and supportive team
• Gift on your birthday
• Annual Summer and Christmas parties
• Excellent development opportunities and a great company culture

What to expect from the interview process ❔

• Screening call with Talent Acquisition
• 1^st interview with Platform Manager
• 2^nd interview with Senior Platform Engineer
• Final interview with CTO

Puzzel Values 🎯

• Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.
• Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.
• Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.

Why we’re proud

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’
• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
• Best Practices Company of the Year 2023
• Consistently high Glassdoor rating
• 2023 customer NPS score of 37
• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!
• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Key Data Points

• €57m revenue in FY 2024 (up from €50m in 2023)
• Currently ~300 employees
• Used by more than 1100 businesses across 40 countries
• Servicing ~60,000 customer service agents on a daily basis + 800 million customer interactions yearly

Diversity & Inclusion 🌍

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

• Our Global Leadership Team (C-suite) has shifted from 100% male to 50 male: 50 female in the past 18 months.
• We have increased our % of female hires from 23.6% in 2021 to 38.5% in 2023 and 41% in 2024!
• We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.
• We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.
• By raising awareness and transparency, we are hoping to further attract a diverse workforce.

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing ☝🏻

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.