Nordic Service Data/CRM Manager

Make a difference. With Kärcher.

As a world leader in cleaning technology, Kärcher is known for innovation, quality, and sustainability. As a family owned company, we value strong relationships with both our customers and our employees. To strengthen our Nordic service operations, we are now looking for a structured and technically skilled Nordic Service Data/CRM Manager.

📍 Location: Oslo, Norway

Your Key Responsibilities

In this position, you will be responsible for ensuring the accuracy, integrity, and efficient flow of data within our Nordic service operations. Your work is crucial for enabling data-driven decision-making and ensuring a high level of customer satisfaction through accurate and timely service information.

Daily Data Management:

• Perform daily data back-office tasks within the OV CRM system as the key user, including accurate and timely entry, updating, and maintenance of service-related data, and managing the transfer of work orders (WO) from OV CRM to SAP to ensure data consistency and accuracy across systems.

• Verify that all invoices generated are in accordance with customer agreements and pricing structures. Investigate and resolve any discrepancies.

• Maintain data integrity and perform regular data quality checks to prevent errors and ensure data accuracy.

System Administration:

• Manage and administer the ROCK, GEWA, and Infonet systems used by the service department, ensuring their proper functioning and optimal performance.

• Troubleshoot system issues, provide user support, and escalate complex problems to IT support as needed.

• Maintain user access and permissions for these systems, ensuring data security and compliance and to stay informed about system updates and implement necessary changes or upgrades.

Drive Process Improvement:

• Analyze current data management and system administration processes to identify areas for improvement and efficiency gains.

• Recommend and implement process improvements to streamline workflows, reduce manual effort, and enhance data accuracy in collaboration with other departments.

• Contribute to the development of data-driven reporting and analytics capabilities, such as participating in projects to implement new systems or upgrade existing ones.

Your Profile

You are a highly organized and self-driven professional with a strong understanding of data management principles. You have a keen eye for detail, strong analytical skills, and the ability to work independently while communicating effectively with stakeholders across the organization.

Essential Requirements:

• A Bachelor's degree in Information Technology, Data Management, or a related field.

• 2+ years of experience in a data management or system administration role, preferably in a service-oriented environment.

• Strong understanding of data management principles, database structures, and data quality control.

• Proficiency in using CRM systems (OV CRM), ERP systems (SAP), and other relevant service-related software (ROCK, GEWA, Infonet).

• A self-driven and independent work ethic, with strong problem-solving skills.

• Strong communication and interpersonal skills, with the ability to effectively communicate with stakeholders across different departments and levels.

• Fluency in English and at least one Nordic language is preferred.

Desirable Qualifications:

• A Bachelor's degree in Business Administration, Engineering, or a related field.

• Experience working in a multinational or multicultural environment.

• Demonstrated skills or experience in cross-functional projects.

What We Offer

At Kärcher, innovation meets purpose. You'll be part of a collaborative, forward-thinking team that values your expertise and empowers you to make a real impact. We offer a supportive and flexible work environment, including a hybrid model with the option to work from home 1-2 days per week, opportunities for growth, and the chance to contribute to a global brand known for quality and sustainability.

Does this sound like your next challenge? We look forward to receiving your application! We review applications on an ongoing basis, so please submit yours through the portal as soon as possible.

Make a difference. With Kärcher.

As a world leader in cleaning technology, Kärcher is known for innovation, quality, and sustainability. As a family owned company, we value strong relationships with both our customers and our employees. To strengthen our Nordic service operations, we are now looking for a structured and technically skilled Nordic Service Data/CRM Manager.

📍 Location: Oslo, Norway

Your Key Responsibilities

In this position, you will be responsible for ensuring the accuracy, integrity, and efficient flow of data within our Nordic service operations. Your work is crucial for enabling data-driven decision-making and ensuring a high level of customer satisfaction through accurate and timely service information.

Daily Data Management:

• Perform daily data back-office tasks within the OV CRM system as the key user, including accurate and timely entry, updating, and maintenance of service-related data, and managing the transfer of work orders (WO) from OV CRM to SAP to ensure data consistency and accuracy across systems.

• Verify that all invoices generated are in accordance with customer agreements and pricing structures. Investigate and resolve any discrepancies.

• Maintain data integrity and perform regular data quality checks to prevent errors and ensure data accuracy.

System Administration:

• Manage and administer the ROCK, GEWA, and Infonet systems used by the service department, ensuring their proper functioning and optimal performance.

• Troubleshoot system issues, provide user support, and escalate complex problems to IT support as needed.

• Maintain user access and permissions for these systems, ensuring data security and compliance and to stay informed about system updates and implement necessary changes or upgrades.

Drive Process Improvement:

• Analyze current data management and system administration processes to identify areas for improvement and efficiency gains.

• Recommend and implement process improvements to streamline workflows, reduce manual effort, and enhance data accuracy in collaboration with other departments.

• Contribute to the development of data-driven reporting and analytics capabilities, such as participating in projects to implement new systems or upgrade existing ones.

Your Profile

You are a highly organized and self-driven professional with a strong understanding of data management principles. You have a keen eye for detail, strong analytical skills, and the ability to work independently while communicating effectively with stakeholders across the organization.

Essential Requirements:

• A Bachelor's degree in Information Technology, Data Management, or a related field.

• 2+ years of experience in a data management or system administration role, preferably in a service-oriented environment.

• Strong understanding of data management principles, database structures, and data quality control.

• Proficiency in using CRM systems (OV CRM), ERP systems (SAP), and other relevant service-related software (ROCK, GEWA, Infonet).

• A self-driven and independent work ethic, with strong problem-solving skills.

• Strong communication and interpersonal skills, with the ability to effectively communicate with stakeholders across different departments and levels.

• Fluency in English and at least one Nordic language is preferred.

Desirable Qualifications:

• A Bachelor's degree in Business Administration, Engineering, or a related field.

• Experience working in a multinational or multicultural environment.

• Demonstrated skills or experience in cross-functional projects.

What We Offer

At Kärcher, innovation meets purpose. You'll be part of a collaborative, forward-thinking team that values your expertise and empowers you to make a real impact. We offer a supportive and flexible work environment, including a hybrid model with the option to work from home 1-2 days per week, opportunities for growth, and the chance to contribute to a global brand known for quality and sustainability.

Does this sound like your next challenge? We look forward to receiving your application! We review applications on an ongoing basis, so please submit yours through the portal as soon as possible.