Support Engineer

We're looking for a Support Engineer to join us in our Sandefjord office. Are you passionate about solving intriguing support cases that demand knowledge about an exciting product, understanding customer needs, and occasionally require you to think creatively and innovatively to come up with a solution? Awesome, then you should keep on reading!

What you'll do as a Support Engineer:

CatalystOne's Support Team is a core function that assists our customers in their daily use of our ever-expanding HCM software. The role is a blend of translator, detective, teacher, and creative problem solver. No day will be the same!

You will be responsible for ensuring satisfied customers across Scandinavia by helping them navigate the product and resolve their challenges. The CatalystOne application is both broad & deep, at times complex, and continuously updated. Some of the enquiries you won't find answers to in documentation and these will be the tasks you find most enjoyable. You'll need to dig deep into issues, consult with the customer, test solutions, discuss with colleagues, and propose solutions. We support our customers in Scandinavian languages, so fluency in Swedish or Danish would be a big advantage.

Our technical hub, which includes Support, Development, Operations, Security, and parts of Product Management, is in Sandefjord. You will work closely with your colleagues in the Sandefjord office and collaborate with our other locations digitally. Here, we are known for our ability to combine an exceptionally professional customer-first attitude with laughter, and humour in a dog-friendly office.

Requirements

• Delight in exceeding customer expectations and ensuring their satisfaction.
• Comfortable with computers and digital tools, able to quickly grasp technical concepts.
• Demonstrate patience, attentiveness, and a genuine desire to assist customers and colleagues.
• Fluent in English, both written and verbal, with the ability to simplify complex information.
• Approach problem-solving with a positive attitude and a proactive mindset, eager to learn and adapt.
• Prioritize quality, maintain structure, and excel in time management.
• Display a drive to uncover effective solutions when confronted with challenges.

Benefits In addition to your salary, you'll receive:

• Time Off That Matters: Enjoy a solid 25 days of vacation per year to recharge and regroup.
• Financial and Health Security: Benefit from a comprehensive pension and insurance package, plus private healthcare.
• Your Well-being, Your Way: Take advantage of our wellness contribution to stay on top of your health.
• Tech Tools for Efficiency: Get the job done with a choice of laptop (mac / PC), mobile phone & subscription, and a home internet allowance.
• Lunch Made Easy: Skip the hassle and grab a bite at our staff canteen.
• Flexible Work Setup: Hybrid for your life-work balance.
• Fantastic offices with sea view towards Sandefjord city