Fulfillment Manager

Help us improve customer satisfaction by making our order handling smoother and more efficient. You'll work to improve communication between our marketing, production, and transport teams, and help reduce mistakes and complaints. Your work will make a real difference in reaching our company goals.

What you will be doing

• Oversee the order tracking process and ensure orders and processes in accordance with the organization’s customer service standards.

• Communicate with customers (internal market organizations) and respond accordingly.

• Register orders and import/convert them into relevant ERP software.

• Book & track transport until delivery and prepare reverse transport, if required.

• Participate in handling complaints from customers, including communication, investigation, and documentation.

• Keep statistics, analyze data, and look for improvements.

• Generate and maintain material master data at global level in ERP-M3/SAP.

• Drive continuous improvement initiatives to enhance efficiency.

• Leverage atomization in processes to streamline fulfilment operations.

What`s important to be successful in the role

• Strong Analytical Skills: Collect and analyze information to create and improve order handling processes that really work.

• Action-Oriented: Use your problem-solving skills to take decisive steps and get things done efficiently.

• Business Savvy: Work closely with colleagues, communicate openly, and understand the bigger picture to help the company achieve its goals and live its vision.

• Problem Solver: Spot challenges quickly, evaluate situations carefully, and decide on the best course of action for yourself and the team.

• Change Driver: Embrace continuous improvement by fostering a culture of small innovations, quality, and precision in the workplace.

• Sense of Urgency: Show strong commitment and drive to meet goals on time without compromising quality.

• Growth Mindset: Stay curious, explore new areas, and push yourself beyond your comfort zone to grow professionally.

• Team Builder: Gain support and build commitment across the organization to help us reach our company’s objectives together.

What we think you should have

• Bachelor’s degree in procurement or supply chain management is preferred. Education can be compensated with experience.

• Must be fluent in both English and Norwegian language.

• Plus point to have knowledge and experience from warehouse management and logistics management.

If you see yourself as a good fit for this position, please send us you CV together with a short application letter.