Join us as a Fulfillment Manager

The purpose of this position is to contribute to increasing our customers’ level of satisfaction by improving the plant’s order handling routines, procedures, and processes. The role involves ensuring information flow, as well as fostering communication and collaboration between marketing organizations, production plants, and transporters.

You will be responsible for implementing additional and/or improved measurement methods to make processes more efficient and enhance the quality of service. This will help avoid discrepancies and reduce complaint costs.

Ultimately, the position contributes to reaching the company’s goals.

Your main responsibilities

• Oversee the order tracking process and ensure orders and processes in accordance with the organization’s customer service standards.

• Communicate with customers (internal market organizations) and respond accordingly.

• Register orders and import/convert them into relevant ERP software.

• Book & track transport until delivery and prepare reverse transport, if required.

• Participate in handling complaints from customers, including communication, investigation, and documentation.

• Keep statistics, analyze data, and look for improvements.

• Generate and maintain material master data at global level in ERP-M3/SAP.

• Drive continuous improvement initiatives to enhance efficiency.

• Leverage atomization in processes to streamline fulfilment operations.

• Other relevant tasks can be added.

What`s important to be successful in the role

• Analytical Skills: Gather needed information and analyze it to develop and implement better order handling routines.

• Action oriented: Define and implement actions leveraging problem solving skills.

• **Understanding the business:**By exploring, collaborating and communicating with colleagues. Be able to see where to contribute to meet our goals and how to live our vision.

• **Working with others:**Cultivate change, drive to optimize and continuous improvement of the working environment, with the mindset of micro-innovation and quality awareness and preciseness.

• **Getting things Done:**Demonstrate and foster a sense of urgency and strong commitment to achieving goals.

• **Develop self and others:**Nimble learning: high drive to explore new fields and willingness to leave personal comfort zone to grow. Gain the support needed and commitment in the entire organization to contribute to reach the company’s goals.

  What we think you should have

• Bachelor’s degree in procurement or supply chain management is preferred. Education can be compensated with experience.

• Fluency in both English and Norwegian language.

• On hand experience of ERP software’s, Excellent in MS-office software application.

• Plus point to have knowledge and experience from warehouse management and logistics management.

  Additional information:

  We will review applications on a rolling basis, so we encourage you to apply as soon as possible.
  Please note that interviews will be conducted in English.

  If you see yourself as a good fit for this position, please send us your CV together with a short application letter.