Technical Support Specialist at Easee!

Location : Norway
Reports to : Technical Support Manager
Language Requirements: Norwegian and English

The Opportunity

At Easee, we want to make life easier -- for our partners, installers, and the customers who rely on our chargers every day. As our Technical Support Specialist, you'll become the main point of contact for Norwegian installers and customers, helping us understand their challenges and needs so we can make our customers the happiest in the world.

You'll work at the heart of our Customer Excellence team --- the everyday heroes for our partners, customers, and colleagues alike --- handling technical support, training, and knowledge-sharing across the Norwegian market.

What's in it for you

• Collaborate across borders with a passionate team that wants to make the world a better place

• Work for a company built on an inspirational, sustainable business culture

• Help shape the customer experience for the Norwegian market while working with innovative EV charging technology

• Contribute to a growing knowledge base and directly influence improvements to products, processes, and training

Core Outcomes

Short-term

• Build strong knowledge of Easee products, systems, and support processes.

• Establish trusted relationships with Norwegian installers, partners, and end users.

• Deliver timely, accurate, customer-focused support, and see inquiries through to resolution.

Long-term

• Support continuous improvement across Customer Excellence by sharing recurring issues and customer insights with relevant internal teams.

• Contribute to high customer and partner satisfaction across the Norwegian market.

• Improve the quality and availability of troubleshooting guidance, knowledge articles, and training material.

What you need to bring along Must-Haves

• Relevant vocational or technical education, or equivalent practical experience.

• Strong troubleshooting and structured problem-solving skills.

• Good technical understanding and the ability to communicate clearly.

• Fluent in Norwegian and English, written and spoken.

• Customer-focused, structured, curious, and solution-oriented.

Nice-to-Haves

• Background as an electrician or similar technical trade.

• Experience in customer support, preferably within technology.

• Experience with electrical installation, EV charging, or related technology.

• Swedish or Danish language skills.

Interview Process

• (30m) Recruiter Screen

• (30m) Hiring Manager Screen

• (60m) Hands-on Challenge and Deep Dive

We request two professional references in our final round. We may conduct background checks if necessary.