Operation Manager - Sherwin Williams

Hva vi ser etter

• Bachelor's degree or equivalent in a relevant field is required.

• 3--5 years of experience in customer relations, logistics and operational team management.

• Experience with Environmental, Health & Safety regulations and management.

• Knowledge of facility installations and relevant regulations.

• Experience working with internal management systems and operational processes.

• Strong understanding of business performance, costs and key operational metrics.

• Strong computer skills and ability to work with operational and business systems.

• Ability to manage multiple priorities, deadlines and operational challenges effectively.

• Strong problem-solving and decision-making skills.

• Ability to analyse data, identify risks and translate objectives into clear action plans.

• Experience with maintenance, equipment troubleshooting or operational technical matters is an advantage.

• Knowledge of Sherwin-Williams systems such as MIRA, Discovery and ECOMET is an advantage.

• Strong understanding of safety, loss prevention, security and hazardous material handling requirements.

• Strong leadership presence with the ability to motivate and engage employees.

• Excellent coaching and people-development skills.

• Ability to build positive working relationships and establish trust across different teams and functions.

• Customer-focused mindset with strong communication and interpersonal skills.

• Ability to make timely, fact-based decisions and take ownership of outcomes.

• Strong planning, organization and prioritization skills.

• Proactive approach to identifying opportunities and implementing solutions.

• Ability to lead through change and drive a culture of continuous improvement.

• Comfortable working independently while collaborating effectively with regional and cross-functional teams.

• Norwegian language: Advanced level -- written, spoken and reading.

• English: Advanced level -- written, spoken and reading.

Arbeidsoppgaver

As the senior operational leader on site, you will be accountable for operations, safety, quality, customer service, cost management and employee leadership. You will provide day-to-day leadership across all site activities, ensuring compliance with legal, regulatory and Sherwin-Williams requirements while delivering operational, financial and customer service objectives.

This is a highly visible leadership role for someone who enjoys working close to the operation, developing people, solving problems and driving continuous improvement.

• Lead the day-to-day operations of the facility and drive continuous improvement initiatives.

• Take overall responsibility for site performance, including volume, quality, cost, service and operational efficiency.

• Lead and engage employees, providing clear direction, coaching, feedback and support to develop individual and team performance.

• Champion customer satisfaction and ensure the facility consistently delivers agreed customer and service expectations.

• Ensure full compliance with Sherwin-Williams policies and procedures, legal requirements, EHS, safety, security and hazardous material handling standards.

• Monitor operational activities and performance against agreed KPIs and business objectives.

• Support the achievement of facility sales, operating profit, volume and margin targets.

• Manage inventory levels and ensure effective stock management and accurate annual physical inventory.

• Support the facility capital plan and identify suitable equipment, technologies and working practices to improve efficiency and reduce costs.

• Monitor and report KPIs, improvement initiatives and operational projects, sharing best practices across the EMEA organization where appropriate.

• Oversee equipment maintenance and troubleshooting, coordinating external technical support where required.

• Support the management of customer complaints and act as an escalation point for operational and customer-related issues.

• Lead or support Health, Safety and Environmental improvement initiatives and ensure a safe working environment.

• Ensure effective implementation of HR processes, with particular focus on employee engagement, performance management and talent development.

• Identify and address urgent operational, safety, quality and environmental issues with a strong sense of urgency.

• Effectively communicate with and mobilize teams across all levels of the organization and escalate issues appropriately.

• Travel occasionally to other Sherwin-Williams sites in Europe as required.

Vi tilbyr

• Annual gross salary in the range of: 720 000 NOK - 920 000 NOK. Excellent pension and insurance policies.

• A senior operational leadership role within an international organization.

• High level of responsibility and visibility within the facility and wider EMEA organization.

• The opportunity to lead people, operations and continuous improvement initiatives.

• Close cooperation with regional leadership and other functions across the organization.

• Opportunities to develop your leadership, operational and commercial competencies.

• A collaborative environment where your experience and ideas can have a direct impact on business performance.