Operator Response \& Support Center

We are looking for Operator Response & Support Center Pnr: 23711 Job Description:

• Main point of contact at the client for notification of emergency situations
• Acting on all reports of serious incidents and situations requiring emergency response support, ensuring further notification in accordance with established plans
• Providing remote support to employees during business travel, following-up Journey Management Plans (JMP) and Travel Communication Plans
• Conducting real-time threat monitoring from open sources and initiating actions as needed
• Receive and act on reports of serious incidents, including further notification and mobilization of client's emergency response organization
• Collect, analyze, and disseminate data from open-source information systems to support stakeholders understand and mitigate threats and risks
• Transform collected data into written and actionable reports
• Maintain situational awareness of the global threat landscape and proactively inform stakeholders in a timely manner about identified threats
• Stay updated and seek information on evolving threat picture
• Support POB count during incidents and business travel in high threat countries
• Collaborate with Client's emergency organization by monitoring, responding and executing tasks in Client's corporate crisis management tool
• Conduct notification and mass communication to employees in case of serious incidents
• Notify and collaborate with Petroleum Industry Security Alert System (PISAS) when required. The position implies 24/7 shift work - including weekend, evening and night shift

Qualifications:

• Degree level education preferred - preferably in emergency response, crisis management or a security related discipline
• Experience from relevant positions within operations, security, emergency response, and/or military (OSINT)
• Have good understanding of security and emergency preparedness
• Excellent IT and digital skills
• Prior knowledge of CIM (Crisis Management tool) is considered an advantage
• Fluency in Norwegian and English, written and oral, is essential
• Knowledge of cllient's national and international role and presence is considered an advantage
• Team player, however able to operate individually
• Problem solving skills and creativity
• Ability to handle stress in demanding emergency situations
• 24/7 duty roster, including evening, night and weekend shifts.
• Able to work alone during night shifts and weekend shifts.

Personal traits:

Proactive and pragmatic; strong analytic, problem solving and communication skills

Applications will be evaluated continuously Language:

• English
• Norwegian

In Head Energy you get:

• Permanent- or project employment with the best conditions.
• Access to the industry's most exciting job opportunities
• Personal follow-up, mentoring and career guidance
• A large variety of project opportunities
• Good pension- and insurance schemes
• A pleasant and positive work environment
• Access to both specific and general courses.

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