Customer Service Specialist (Norwegian speaking)
As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, our focus truly is on innovation. That does not just apply to our products and services, but also drives the way in which we cooperate, exchange ideas and organize our teams. Everyone is invited to make their individual contribution to our overall success.
Customer Service Specialist (Norwegian speaking)
We are looking for you to join the Call Center in Tallinn as a Customer Service Adviser
Entered 09.06.2021 - job offer number: 1453458
Duties
YOUR MAIN ROLE
- Offer excellent customer support via phone, e-mails and chats for main brands as Bosch, Siemens, Gaggenau and NEFF.
- Handle service and spare parts orders.
- Handle various customer requests with the help of user manuals, websites and our internal product information systems.
- Provide information about products and services. Support customers with purchase decisions.
- Identify the technical problem or user issues, determine the cause of the problem, and offer the best solution to solve the problem.
Requirements for candidate
Level of education
general secondary education
Language skills
Language Oral Written
Norwegian - required B2 (independent language user) - good B2 (independent language user) - good
English - indicative B1 (independent language user) - intermediate B1 (independent language user) - intermediate
Other requirements
YOU ARE A PERFECT CANDIDATE IF
- You are service-minded, enjoy helping people and have possessing caring attitude towards customers.
- You are able to multitask in fast pace environment and have quick self-sufficient thinking
- You have worked in customer service before
- You are fluent in Norwegian (verbal and written)
- You can communicate in English.
Work experience in call center would be an advantage.
We offer
BSH OFFERS
- Opportunity to work in a successful company with high quality brands
- Exciting and challenging work in modern work environment with very supportive team
- Partial home office possibility
- Motivating salary 1700 EUR brutto
- An annual bonus and health benefits
- Profound training and strong support throughout the daily work
- Working time is from Monday to Friday during office hours
- BSH Call Centre is located in Tallinn (Lõõtsa 12)
Information about the job
Office location: Harju maakond, Tallinn, Lasnamäe linnaosa, Lõõtsa tn 12, 13. korrus
Remuneration (gross): 1700 EUR
Working hours: Full time
Working time is from Monday to Friday during office hours
Duration of employment: Permanent
Start of employment: As soon as possible
Application information
CURIOUS?
- We would like to welcome you in our team!
- For more information please apply to BSH Home Appliances AB, Ulvi Salundo (HR Business Partner) by e-mail to: ulvi.salundo@bshg.com
- Selection and interviews are ongoing so please as soon as possible through CV Keskus (see the link below) and send your CV and motivation letter in English no later than on 5th of July 2021
Deadline for the submission of applications
05.07.2021
Required documents
CV, motivation letter
Contact person
Ulvi Salundo, HR Business Partner, Telephone: +37253444072, E-mail: ulvi.salundo@bshg.com