Service Desk Technician
GlobalConnect AS
Kristiansand S
Om jobben
Stillingstittel
Service Desk Technician
Type ansettelse
Fast
Arbeidsspråk
Norsk eller engelsk
Antall stillinger
1
Service Desk Technician
Are you ready to elevate your customer service skills and technical expertise? Join our team and contribute to our mission of delivering exceptional customer support and technical solutions to our B2B customers. We are seeking a Service Desk Technician who excels in a collaborative environment and is enthusiastic about problem-solving and ensuring customer satisfaction.
About your role:
As a Service Desk Technician in GlobalConnect, you will be at the forefront of our customer support operations. Your main responsibility is to ensure our clients receive top-notch service and swift resolutions to their technical issues. You will handle a variety of tasks ranging from receiving customer inquiries to managing fault handling and owning the customer's case until it is resolved.
Here are some examples of key responsibilities during a typical day:
- Receive customer inquiries from all incoming channels.
- Take ownership of the customer's inquiry and correct faults, prioritizing by severity, SLAs, escalations, and VIP customers.
In this role, you will actively follow up and provide feedback on reported cases to both customers and subcontractors, ensuring alignment with SLA agreements. You will also proactively work with customer solutions and fault cases created by alarms, ensuring the quality of our customer solutions and services.
Why Join Us?
Joining our team means being part of a department committed to understanding customer needs, effective communication, technical expertise, and proactive incident handling. Our goal is to not just meet, but exceed, what is typically found in the industry, ensuring top-quality service.
Here's what you can look forward to:
- Comprehensive training on our products and technology.
- A collaborative and knowledge-sharing environment.
- Opportunities for continuous learning and professional growth.
- Being part of a team that aims to be the best in Norway for technical support.
- A work setting where each day brings about new and varied experiences.
To succeed in this role we believe you have:
- Experience or education in network administration, telecommunication or IT.
- Proficiency in both Norwegian and English.
- Ability to handle stress and thrive in a fast-paced environment
- Basic knowledge of the OSI model, switching and routing would be beneficial and also experience with IP-VPN, SD-WAN, Linux, Cisco, Extreme, Aruba, Juniper or Huawei would also be relevant for this position. But it’s not a must-have.
We are looking for candidates who are motivated by solving problems and contributing to our team KPIs. The aptitude for original thinking and clear interpersonal communication are important in navigating solutions for our B2B customers' network issues. Familiarity with ServiceNow is beneficial; however, comprehensive training will be provided.
If you are motivated by solving problems, enjoy a fast-paced environment, and are ready to take on new opportunities, we are excited to hear from you. Newly graduates with the right education are welcome. Apply now and become a part of our mission to deliver top-tier customer support and technical solutions. Welcome aboard!
Om bedriften
GlobalConnect is owned by EQT and is the fastest growing provider of connectivity solutions and digital infrastructure across Northern Europe. We are the result of recent mergers between Broadnet, GlobalConnect and IP-Only - now operating as one company in Norway, Denmark, Sweden, Germany and Finland. Our 1 600 employees ensure that we are the main challenger on each market by delivering secure and future proof solutions to some of the world’s largest companies as well as to private households. And everything in between.
We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.
Sektor
Privat
Annonsedata
Rapporter annonse- Stillingsnummer
2703765
- Sist endret
30. august 2024
- Hentet fra
FINN
- Referanse
361673349