Norwegian speaking Apple Customer Service Advisor
We expect everything from an Advisor that our customers do and we want Apple to be a reflection of the world around us. As a Customer Service Advisor, you'll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs.
As our customers first point of contact, you'll be the friendly voice of Apple, providing world-class customer service, troubleshooting
and technical support. We'll rely on you to listen to our customers and use your technical knowledge, creativity and passion to meet
their needs - and remind them that behind our great products are amazing people. We believe our individual backgrounds,
perspectives and passions help us create the ideas that move all of us forward. We'll train you to be the best.
Key Qualifications:
- Fluent in English
- Experience supporting customers via phone, E-mail, chat
and/or in person - Real passion for customer service and ownership of the
customer experience, including comprehensive issue
resolution - Handle your own workload and work independently in a
dynamic, constantly changing environment - Ability to maintain a positive attitude through periods of
change - Grows with a team where expertise is shared and feedback is
encouraged - Effective time management including the ability to multi-task,
organize and prioritize - Ability to research and grasp technical information across
multiple tools while talking with customers - Knowledge of one or more of the following is an advantage:
iOS, smartphone, tablet, PC or Mac experience - Aptitude for acquiring skills in technical troubleshooting and
an eagerness to learn and take on new challenges
Additional Requirements:
- Available to attend approximately 4-5 weeks of required
training on a fixed schedule that may include weekends - Flexible to work between the hours of 7:00 a.m. GMT and
9:00 p.m. GMT including weekends and holidays - Successful completion of initial training
- Successful completion of a pre-employment assessment
and background check
Description:
Every single day, people do amazing things at Apple. Here's
your opportunity to do significant work by providing excellent
customer support. At Apple, new ideas have a way of
becoming extraordinary products, services and customer
experiences very quickly. Bring passion and dedication to
your job and there's no telling what you could accomplish. Are
you a problem solver who can build rapport easily with
customers? Do you exceed their expectations with your
knowledge and passion for technology? If you are enamored
by the way things operate and are able to determine how
technology works when things go wrong, you could be
Apple's next Customer Service Advisor.
You have excellent verbal and written communication skills,
as well as the ability to effectively prioritize and manage your
time. You can multitask across systems and applications
while analyzing, isolating and resolving a variety of complex
technical issues. You effortlessly engage, explaining solutions
step by step with patience and tailor your approach to meet
the needs of each individual customer. You're not only here to
help fix technical issues, but also provide an incredible customer
experience. Do you have what it takes?
This position comes with competitive pay, great benefits,
eligibility to participate in our company stock plan, time off
and product discounts.
Here are some more details regarding the role :
- Permanent & full time role (39h/week)
- Starting annual salary 24,000€ ( increasing to 27,000 after a 6 months probation period)
-Private Healthcare Insurance: 100% premium cover for Apple employees
-Dental & Vision Coverage: provided by Vhi Healthcare and VSP Vision Care
-Pension Plan: matching up to 7% of your annual salary into your private pension plan
-Life Assurance: four times your annual salary paid to a beneficiary of your choice
-Employee Stock Purchase Plan: purchase Apple common stock at cheaper rates
-Discounts on Apple Products: of up to 27% for yourself and 17% for friends and family
-Relocation package: for any successful candidates who relocate to Cork, Ireland
Apply via our website:
Click here to Submit your Resume
or by sending your Cv and application to Recruiter Charline Bouric, cbouric@apple.com.
Om bedriften
Amaze yourself.
Amaze the world.