Dette er din annonse
Customer Experience Consultant
David Kennedy Recruitment
Den Tsjekkiske republikk
Om jobben
Stillingstittel
Kundekonsulent (telekommunikasjon)
Type ansettelse
Annet, heltid
Antall stillinger
1
My client is a leading online travel agency specialising in fare comparisons, airline bookings and many other amazing features. This role will see you part of a project team (initially on a 3 month basis, however this could be extended further down the line). You- ll be reporting into the Director of CX and will focus on engagement, strategy, NPS & CSAT. Initially based in Brno Czech Republic for the first part of the project, and thereafter can be based anywhere.
- Proven experience within the Senior CX position, preferably within travel or hospitality industries as well as developing, coaching and motivating future leaders is an advantage
- Rigorous business acumen across more of the following areas: Product management, Start-ups, Marketing (both Product and Brand), Management consulting, Technology, Design based innovation, Contact centre environment and world class depth in Customer Experience Corporate strategy building
- In depth experience in end to end customer journey cycle
- Ability to develop a strategic capabilities roadmap
- Build business cases and calculating ROI on customer strategy initiatives
- Work on cross channel programs and help building a consistent, cross channel CX
- Customer survey development, creation & analytics expertise
- Experience in the travel sector, particularly with OTAs would be an advantage
Send your CV to: david@davidkennedyrecruitment.com
Om bedriften
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Annonsedata
Rapporter annonse- Stillingsnummer
356693
- Sist endret
1. juni 2019
- Hentet fra
Fra Eures
- Referanse
10059974