Technical Consultant
Job description
Key aspects of the role include:
• Providing technical consultation and support to Hewlett Packard Enterprises customers through multiple channels.
• Dealing with support enquiries (hardware, software, servers) which can vary from product feature or specification queries to repairs and part replacements.
• Taking full ownership of each customer case, using your independent judgment and experience to diagnose and troubleshoot problems or identify cases for escalation.
• Delivering on individual performance metrics and customer service-related targets
• Taking responsibility to deliver a high degree of customer service satisfaction, combined with a passion for learning and developing your technical competencies
• Being a central part of identifying improvement opportunities, taking accountability to ensure that customer's feedback is heard and actioned
• Get hands on experience with our products in our local lab, and build an understanding of our service portfolio through training and OTJ Learning
Skills requirements: Written and oral fluency in English and supported language (Dutch, Norwegian, Swedish, Finnish or Danish)
• Excellent communication and customer service skills
• Proven record of exceptional customer satisfaction ability
• Talent for analytical thinking and problem solving
• Demonstrated passion for technology and a keen learning ability
• A high degree of flexibility to change in a fast-paced working environment
• The ability to work as part of a strong and collaborative team
• An eagerness and willingness to develop core IT competencies and a proactive approach to personal development
• A clear, personable, kind, and informative communication style
Your technical ability should reflect:
• An understanding of Industry Standard Servers and basic server architecture
• Basic knowledge of Networking and SAN
• Some experience with Windows Server or relevant Linux distro
• Knowledge of PC/Server hardware components and their functions
• Basic understanding of IT infrastructure and services
Advantages:
• Experience supporting Industry Standard Server, storage or software products
• Personal experience with system building or diagnostics
• Certification in A+ and N+ or Server+
• Experience with virtualization
Type of work contract: Permanent
Working hours 730AM-430PM
Salary €30,000-€32,000 Per Year
Other information
• Full time permanent positions
• Health & Pension benefits
• Onsite gym and canteen
• Training and certification opportunities
• Quarterly reward programs for high performers
• Career progression
Application
How to apply: email to tristan.moyer@cpl.ie
Contact person/ telephone number: Tristan Moyer +353016146083
E-mail: Tristan.moyer@cpl.ie
COME AND MEET US IN OSLO 18th SEPTEMBER!
We come to Oslo to recruit, will we meet you there? More information here https://tjenester.nav.no/kurs/kursvisning/438689
Looking forward to meeting you!
Om bedriften
Employer
Name: Hewlett Packard Enterprise
Address: Liffey Part Technology Campus, Barnhall Road, Parsonstown, Leixlip, Co
Telephone number (NB! area code): +353016146083
Contact person: Tristan Moyer
E-mail: Tristan.Moyer@Cpl.ie
Website: https://www.hpe.com/ie/en/contact-hpe.html
Description of the employer
At HPE, we bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work.
Our new innovative IT services organization is HPE Point Next. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society.
Learning does not only happen through training. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities.
We are looking for candidates with strong interest in IT along with willingness to learn and grow within the company.