Our mission is simple: we make journeys easier and more enjoyable for our customers. We want to lift their spirits by delivering little boosts along the way. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there.

Senior Manager Loyalty Analytics

**Type of Employment:**Permanent

**Location:**Oslo, Norway

**Visa requirements:**A valid work permit from the EU/EEA (relocation assistance is not provided)

Reporting to the Director Global Customer Analytics within our Marketing - Insights & Analytics team, the Senior Manager Loyalty Analytics will dive deep into customer behavior and use data to innovate, create and develop attractive customer offers in a fast moving retail environment.

We’re looking for a data-driven manager to support the future of analytics in our European loyalty program with millions of members across Europe. At Circle K we view building fans through loyalty an important enabler for winning the customer. Our loyalty program is highly data driven and we use everything from basic demographic segmentations to advanced behavioral analysis to create trigger based offers, all in an effort to ensure we give the right offer to the right customer at the right time.

To be successful in this role you will need to be able to work with both analytics and business stakeholders, apply your deep understanding of how data and analytics can be leveraged to drive business results and execute them through your team of skilled analysts in several geographies across Europe and India. For the right person, this is a great opportunity to combine data driven skills in Loyalty and Marketing with skills in leadership and business.

Because this is a European role, it’s part of a global organization, reporting to USA-based Director Customer Analytics and with analysts based in Europe and India. Flexibility with regards to working hours is required.

WHAT YOU’LL DO

• Manage a European team of customer- and marketing analytics professionals.
• Support our business team with data-driven insights, informing of opportunities and challenging of ideas.
• Continuously push the boundaries for automation, simplification and commercial value of retail customer data.
• Manage a roadmap with a mix of strategic, tactical and technical tasks in a way that align with company goals.
• Be the data-driven partner to our Loyalty and Marketing teams, support them in their priorities, but also challenge and prioritize based on data and insights you and your team uncover.
• Deliver all descriptive, diagnostic, predictive and prescriptive analytics needs of Circle K’s loyalty- and marketing programs.
• Act as the owner and the key decision maker for all Loyalty & Customer Data and the related data value chain.
• Drive the analytics effort to continuously increase the value generation from our loyalty program.

WHAT YOU’LL NEED

• A higher degree in an analytical discipline like Finance, Mathematics, Statistics, Engineering, or similar, preferred, but higher business degrees will also be considered.
• 3+ years of experience delivering results from customer loyalty programs, preferably from a large sized retailer.
• Experience from implementation of a CDP will be a competitive advantage.

Skills Required :

• Excellent communication skills with stakeholders at all levels of the organization and in any geography.
• Ability to effectively drive change through data in a matrixed organization.
• Experience from managing agile teams, backlog grooming and prioritization of resources.
• Experience from doing analytics, modelling and attributions, preferably within a customer context.
• Experience within Marketing, Marketing Analytics and Media Analytics.

Personal Qualities Required:

• You’re able to collaborate with stakeholders at different levels and across geographies.
• You’re comfortable taking initiative and driving it through to completion.
• You’re comfortable with new and changing technology, and responding to business needs.
• You’re curious and like to learn, both within business and technology.
• You have a strong commercial mindset and are always looking for opportunities to strengthen our business.

WHAT YOU CAN EXPECT FROM CIRCLE K

Wherever you are in your journey, we have a place for you. Here’s some of the exciting perks we offer:

• Alimentation Couche-Tard is a proud receiver Gallup Exceptional Workplace Award (GEWA) for 3 years in a row.
• Complete benefits packages (health insurance, pension contribution etc.).
• Possibility to enroll in stock purchase plan.
• Employee discount on fuel.
• Paid time off plan including vacation, sick days and personal days.
• Work in a collaborative, dynamic, high performing and diverse team.
• Learning opportunities to develop new skills and to evolve professionally in a fast-growing company.
• Hybrid work to allow a sustainable work-life balance.

At Circle K, our culture is shaped by our team members and how we treat each other. Our guiding principles are the core values we live by and inform all our actions and business decisions. You can find them at Values and Culture | Circle K. We hope they resonate with you and look forward to discussing them during your interview.

INTERESTED?

We encourage you to apply by November 14th, 2024. The candidates will be reviewed on continuous basis.

You don't meet all the necessary qualifications? At Circle K, we are fully committed to creating a diverse, inclusive, and genuine work environment. Therefore, if you're enthusiastic about this role but your background doesn't perfectly match every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We are looking forward to your application!