System Operations Engineer - Kamstrup

Are you passionate about smart technologies and customer enablement? Do you thrive in a role where your insights drive real impact? Are you driven by the challenge of turning customer needs into seamless operational solutions?

Here is what the job entails
As a System Operations Engineer, you will play a key role in ensuring the smooth operation of Kamstrup’s smart meter solutions. You will manage systems to meet delivery commitments, handle customer inquiries, and collaborate across teams to drive improvements. Your responsibilities include onboarding customers and meters, delivering contracted services, optimizing processes, maintaining documentation and sharing insights.

More specifically, you will be:

• Providing customer support to our Heat & Cooling and Water business units with focus on high customer satisfaction

• Managing system and technical onboarding for all Norwegian customers

• Identifying opportunities for sales growth and operational improvements

• Troubleshooting issues and driving initiatives to enhance service performance and operational efficiency

You will help shape the future of smart energy solutions where your technical expertise and customer focus will power solutions that actually matter. Your passion about optimizing systems, collaborating across teams and turning insights into action will be your chance to make a real difference.

Meet your future team
Reporting directly to our Head of Service, Norway you will be part of a team of five based in Oslo. While we enjoy a strong local team spirit, we're also part of a larger global organization, giving you the best of both worlds. Together, we support Norwegian customers with system inquiries related to our Electricity, Heat & Cooling, and Water business units. We foster an informal and trusting work environment, where we value each other’s strengths and learn from our diverse experiences.

Did you know? Our team can order coffee in more than eight languages and we are not shy about debating who says it best.

Less about us, more about you
We are looking for a System Operations Engineer with a proven track-record of handling complex deliveries to customers. You have a minimum of 3 years’ experience in the intersection between customer service and IT, preferably within the energy or telecom industries.

To succeed in this role, we envision that you have:

• Proficiency in working with SLA’s

• Proven track-record of being in close contact with customers and handling complex deliveries

• Experience with CRM systems or case management systems

• A customer centric mindset with a structured and reliable approach to work

• A technical and analytical mindset

As we are an international organization and due to our customers, it is important that you are fluent in English and Norwegian.

Whilst you may not meet all the qualifications listed above, you could still be a good candidate for the position. If you find the role intriguing, do not hesitate to apply.

We are more than an ordinary workplace
At the Norwegian office we are 15 dedicated employees all contributing to a positive and collaborative work environment where everyone has the opportunity to develop both personally and professionally. Beyond our local collaboration, you will also work closely with teams at our headquarters and across the organization to drive process improvements and enhance operational efficiency---always with a focus on delivering outstanding service and customer satisfaction.

Besides the best colleagues you could imagine, we also offer:

• Work life balance through flexible working hours

• Employee benefits including a healthy canteen, fitness facilities and a monetary towards training activities

• An active employee association that fosters a collaborative and supportive workplace community

• Occupational health insurance and service with Avonova

• Competitive pension scheme through Storebrand

• Monday breakfast on the house!

Do you want to be a part of Kamstrup?

Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.

The job will be located at Kamstrup's office in Oslo, Norway.
If you have any questions about the position, please contact Head of Service -- Norway, Michelle Ankjær on phone: +47 98262922.

We manage the recruitment process internally and therefore we do not wish to be contacted by external recruitment agencies

Get to know us
At Kamstrup, you'll become part of a close-knit community that genuinely cares about one another, fostering connections both in and out of the workplace. Our team comprises innovators, dreamers, and doers, united by an unyielding passion to challenge the status quo, find better solutions, and constantly push the boundaries of what's possible by being driving by our purpose: We Make What You Measure Matter. With an unwavering commitment to growth, we offer opportunities for you to leverage your skills and drive our business to new heights, empowering you to leave your mark on our future and grow with us. Explore more on our website, see our annual report, and stay updated through LinkedIn for the latest news and job openings.

Application deadline:
As soon as possible