Coordinate High-Impact Maritime Service Operations -- Join us as a Service Coordinator!

NACOS Marine delivers advanced navigation, automation, and control systems for vessels worldwide. Our integrated solutions help ship owners and operators improve safety, efficiency, and sustainability at sea. With proven reliability, innovative technology, and dedicated support, we enable smarter maritime operations. Let’s shape the future of maritime technology together.

NACOS Valmarine is our Norwegian branch, working with interesting national and international customers.

Role Overview

We are seeking a Service Coordinator (m/f/d) to join our Field Service organization. In this role, you will manage and coordinate multiple service activities simultaneously, ensuring efficient execution from service request to completion.

You will act as the point of contact between customers, service engineers, vessel agents and internal stakeholders, ensuring high service quality and customer satisfaction. The role requires a proactive and structured individual who can handle a dynamic workload, identify opportunities, and contribute to continuous improvement.

This is a hands-on coordination role with strong exposure to both customer service and commercial aspects, including identifying upgrade opportunities and supporting sales through close customer interaction.

Key Responsibilities

• Manage the full lifecycle of service orders, from order acceptance through execution to invoicing

• Coordinate multiple service jobs simultaneously in a cost-efficient and structured manner

• Act as the primary point of contact for customers, internal stakeholders, and external partners

• Ensure timely and effective resolution of technical issues including; availability of service engineers, spare parts, tools, and travel arrangements

• Monitor and report progress of service activities to customers and internal teams

• Ensure completeness and accuracy of job documentation and service records

• Support invoicing processes and ensure timely closure of service orders

• Analyze service reports and proactively identify customer needs and potential upgrade opportunities

• Maintain and enhance customer satisfaction through proactive communication and follow-up

• Contribute to continuous improvement of service processes, tools, and workflows

  Key Requirements

• Experience in a service coordination, customer service, or field service environment

• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously

• Proactive, structured, and solution-oriented working style

• Strong communication skills and customer-oriented mindset

• Commercial awareness with the ability to identify customer needs and support sales opportunities

• Technical or maritime background is an advantage, particularly within electrical or automation systems

• Experience with ERP/CRM systems, preferably Microsoft Dynamics

• Ability to obtain NATO and national security clearance in accordance with applicable regulations

• Fluent in English; Norwegian is an advantage

Why choose us and why we’d choose you?

At NACOS Marine, you will be part of a dynamic service organization where coordination, customer interaction, and operational excellence are key to success. You will work closely with technical experts and customers, gaining insight into advanced maritime systems and service operations.

This role offers a varied and fast-paced work environment with opportunities to contribute to process improvements, customer satisfaction, and business growth in an international setting.