Front Office Service Advisor
As a Front office Service advisor, you will:
● Be at the forefront of the business, handling multiple inbound/outbound channels interactions to support customers located in Norway.
● Establish positive engagement with the customers, build strong relationships and demonstrate fair treatment guided by company values and culture.
● Conduct affordability assessments to fully understand each customer's financial situation and, where appropriate, set up reasonable payment plans with clear timescales.
● Maintain system notes, ensuring records of calls are entirely accurate, professional, and a true reflection of the conversation
● Reflect our clients in a positive and professional manner.
● Thrive to achieve business targets and meet individual and team KPIs.Skills requirements:
Education, work experience, language, certificates etc.
We are looking for candidates that demonstrate:
● Fluent level in Norwegian and high level of English (C2 level) both spoken & written.
● Additional Scandinavian languages are considered an advantage.
● Customer support experience will be considered as an advantage but is not a requirement.
● Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base.
● Strong numeracy skills, efficient planning, and organizational setup in a fast-paced work capacity environment.
● Ability to learn and adapt to different situations.
● Service-oriented, analytical problem-solving, solution-driven mindset.
● Patience, resilience, and calmness in all situations.
● Customer-oriented with great listening and negotiation skills.
● Ability to work both independently and as a team player.
● Desire and high energy striving for excellence and quality within the business
● Advanced computer skills.
Type of work contract:
● Permanent full-time 39h employment contract.
Starting Date: Junio 1, 2021
Ending Date: ---
Working hours ● Full-time 39h / Monday to Friday
Place of work ● Modern central offices are located in Fuengirola (Malaga), near the major highway, bus stations, and 10 min walk from the central public train station.
Salary 21.000 Euros gross per year + Variable 20% + Ticket Restaurant + Private Health
Insurance
Other information
Support with relocation and ID paperwork.
Application
Last date of application 1 de Junio, 2021
How to apply?
Job offer link:
https://www.randstad.es/candidatos/ofertas-empleo/oferta/norwegian-front-officeservice-advisor-intrum-fuengirola-malaga-2535186/
Contact person/
Angela María Mejía Rivera
Clara Bonet Pastor
E-mail angelamaria.mejia@randstad.es
Nuria Cortés Hernández
Om bedriften
Randstad is the global leader in the HR services industry. By serving as a trusted human partner in today's
technology-driven world of talent, we help people secure rewarding jobs and stay relevant in the ever changing world of
work. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands.
We are specialized in recruitment and HR solutions. Our services range from regular temporary Staffing and permanent
placements to Inhouse, Professionals, and Global Businesses.
We know how important a job is in a person’s life and we have always been passionate about supporting people and
organizations to realize their true potential.